ThURSDAY AM UPDATE: Both Viacom and Time Warner Cable took their revenue battle to the brink. Less than an hour before TWC’s 13.3 million subscribers were going to lose 19 Viacom channels at 12:01 AM today, the two Big Media companies came to an agreement. Here was their joint statement:
TIME WARNER CABLE, VIACOM REACH AGREEMENT IN PRINCIPLE
Networks Will Continue to Be Available On All Time Warner Cable SystemsNew York, NY – Jan. 1, 2009 — Time Warner Cable (NYSE:TWC) and Viacom (NYSE: VIA and VIA.B) jointly announced this morning that they have reached an agreement in principle to renew carriage for Viacom’s MTV Networks. The companies expect to finalize the details of the agreement over the next several days.
Glenn Britt, President and CEO of Time Warner Cable said, “We are pleased that our customers will continue to be able to watch the programming they enjoy on MTV Networks. We are sorry they had to endure a day of public disagreement as we worked through this negotiation.”
Philippe Dauman, President and CEO of Viacom said, “We’ve been partners with Time Warner Cable for a long time, and we’re happy to be renewing that partnership for the benefit of their customers and our loyal viewers. It’s gratifying that we could reach an agreement that benefits not only our audiences but that is also in the best interest of both of our companies.”
WEDNESDAY NOON: Viacom has rejected Time Warner Cable’s request for a 15- to 30-day extension on the 12:01 AM January 1st deadline when the cable programmer
pulls its 19 channels off the 2nd largest cable system operator. I’m told Viacom and TWC had no contact throughout yesterday until news of the Big Media battle broke. Suddenly, at 8 PM, TWC came to Viacom with an increase offer and the extension request. But Viacom rejected both out of hand. “It was bogus. The low-ball offer was clearly an excuse to ask for an extension and then use that in their press acrtivity today,” a Viacom source claimed to me. “After we’ve been trying to meet with them for several weeks, we won’t consider an extension unless they’re prepared to really negotiate and come across with a reasonable offer.” Insiders say Viacom President/CEO Philippe Dauman stayed in his office most of today waiting to hear from his TWC counterpart Glenn Britt, but the situation remains stalled. This is turning out to be Big Media brinkmanship at its most brutal with 13.3 million cable subscribers caught in the middle.
WEDNESDAY 11:30 AM: Viacom has now answered the bashing by TWC’s Britt:
Time Warner Cable’s continued rhetoric and posturing is disappointing and unproductive. We have made it clear that we welcome a credible and meaningful discussion that respects our viewers and the value our programming brings to Time Warner Cable. We remain ready and willing to engage. It’s time for serious talk – before the viewers become the victims.
WEDNESDAY 10 AM: Now it’s all about the PR war between these two Big Media giants. To counter Viacom’s 12-hour media blitz blasting his company, Glenn Britt, President/CEO of Time Warner Cable just issued this statement about Viacom’s “threats” to pull MTV Networks from TWC customers:
Christmas is over, but Viacom is still playing Scrooge, threatening to pull its MTV Networks off of Time Warner Cable at midnight tonight unless we ask our customers to pay exorbitant price increases.
Viacom claims their demands equate to “pennies,” but that is misleading and insulting to our customers, from whom Viacom is trying to extort another $39 million annually – on top of the hundreds of millions of dollars our customers already pay to Viacom each year. That doesn’t sound like pennies to us. Demanding that our customers pay so much more for these few networks would be unreasonable in any economy, but it is particularly outrageous given the current economic conditions.
We sympathize with the fact that Viacom’s advertising business is suffering and that their networks’ ratings have largely been declining. However, we can’t abide their attempt to make up their lost revenue on the backs of Time Warner Cable customers. We’ve negotiated in good faith and made several concessions to help reach a fair and reasonable deal. We’ve asked for an extension of the current contract while we continue to negotiate. But Viacom doesn’t appear to be interested in what’s fair and reasonable for American consumers – they’re only interested in propping up their sagging bottom line, and they are poised to pull their networks from Time Warner Cable customers tonight.
Huge price increases like what Viacom is demanding threaten the ultimate value of cable TV. Time Warner Cable is a retail distributor of products we purchase wholesale. Wholesale programming costs are rising dramatically every year, and, like all multichannel distributors, we have to pass on at least a portion of the increases to our customers. Viacom’s MTV Networks are just a few of the hundreds of channels we carry. If every channel demanded huge, double-digit increases like what Viacom is trying to force our customers to pay, it would be impossible to keep the price of cable reasonable for our customers.
Time Warner Cable has reached hundreds of distribution agreements with other networks. In fact, we currently have deals with every other cable programmer. The negotiations aren’t always easy, but we work hard to reach agreements that are fair to our customers and to both businesses.
We hope Viacom won’t pull the MTV Networks from Time Warner Cable customers, and we’ll negotiate up to the last possible minute and beyond. But ultimately, it is Viacom’s decision. We implore them to join with us to reach a fair resolution or grant an extension, and we hope they won’t carry through with their threat to take their networks away from our customers tonight.
WEDNESDAY 7 AM: It appears Time Warner Cable customer service was unprepared for the onslaught of complaints from subscribers flooding into call centers. Anecdotal evidence suggests that many reps were unaware of the dispute with Viacom, which began running news crawls below its programming that 19 channels would go dark on the cable system operation at 12:01 AM on January 1st. Viacom also placed full-page advertisements in some major market newspapers today featuring protests by its media characters, including Dora the Explorer who is shown crying because she is being taken away from her fans, or SpongeBob freaking out. Viacom is even telling viewers they can get Dora or SpongeBob back by signing onto Time Warner Cable’s competitors DirecTV or Verizon. Meanwhile, Time Warner Cable is prepared to refund customers for the lost programming if a deal can’t be reached by New Year’s, though the amount hasn’t been determined yet. (story continued after video…)
TUESDAY: What an awful way to ring in 2009. It turns out that Viacom claims it has been trying to negotiate a “fair” renewal of its prized cable channels for months and months, but reputedly Time Warner Cable has been unresponsive and “unreasonable” so talks have stalled. The nation’s 2nd largest cable system operator, in turn, claims Viacom is asking for “exorbitant” increases in carriage fees which would have to be passed along to the customer. So now this fight between the two Big Media giants will hurt cable viewers. At 12:01 AM on January 1st, just after the ball drops in Time Square, Time Warner Cable’s 13.3 million subscribers will lose 19 Viacom channels — Comedy Central; CMT: Pure Country; Logo; Palladia; MTV; MTV 2; MTV Hits; MTV Jams; MTV Tr3s; Nickelodeon; Noggin; Nick 2; Nicktoons; Spike; The N; TV Land; Vh1; Vh1 Classic; Vh1 Soul. The howling starts here, especially by parents home for the holidays with children who won’t have access to their favorite shows like SpongeBob Squarepants and Dora The Explorer, and tweens/teens wanting to see new episodes of those new unreality Reality TV series The City and Bromance, and twentysomethings and older who get their news from The Daily Show With Jon Stewart or The Colbert Report.
This affects all U.S. Time Warner cable subscribers including those in New York and Los Angeles. Alex Dudley, a vice president at Time Warner Cable, the nation’s second-largest cable operator, is telling reporters that the dispute with Viacom “is that they have asked for an exorbitant increase in their carriage fees and their network ratings are sagging.” However, Nickelodeon is 2008’s No. 1 basic cable network, drawing the largest audience in its history. MTV, on the other hand, has seen ratings slide. Time Warner Cable claims it’s “trying to hold the line on fees for our customer” — but it’s really worried that if Viacom gets its raises, then every cable programmer will want them. TWC claims Viacom has asked for fee increases of between 22% and 36% per channel, but Sumner Redstone’s company maintains the increases would cost less than $.25 a month for the package of channels per subscriber who spend a fifth of total TV time watching Viacom shows but its fees make up less than 2.5% of the Time Warner cable bill. (Sports channels are paid the biggest cable premium). But Time Warner Cable also is complaining that Viacom’s popular shows are rerun on Web sites where Viacom collects advertising revenue that it does not share with Time Warner. On the other hand, Viacom has staked much of its revenue-growth prospects on squeezing higher carriage rates out of its cable and satellite affiliates despite an ad slowdown and weaker ratings.
Such negotiation battles between cable networks and cable system operators have happened before and lasted merely hours. In 2004, for example, Viacom’s cable channels disappeared from EchoStar’s Dish Network for two days while both sides fought over the terms of a new contract. And Time Warner blocked ABC from its cable systems in New York during a breakdown in contract negotiations with parent company Disney. So this one will either end fast or go on forever. It probably will depend on how many subscribers start flooding Time Warner Cable with obscene calls or, worse, switch to satellite. Viacom has already started a hardball campaign to “Call Time Warner Cable and say ‘NO’ ” starring The Hills and South Park.
This is Viacom’s just issued statement:
This move by Time Warner Cable to force such channels as Nickelodeon, Comedy Central and MTV off the air is another example of a cable company overreaching for profit at the expense of its viewers.
The renewal we are seeking is reasonable and modest relative to the profits TWC enjoys from our networks. We have asked for an increase of less than 25 cents per month, per subscriber, which adds up to less than a penny per day for all 19 of MTV Networks’ channels. We make this request because TWC has so greatly undervalued our channels for so long. Americans spend more than 20% of their TV viewing time watching our networks, yet our fees amount to less than 2.5% of what Time Warner generates from their average customer.
Throughout the country, we have negotiated equitable license agreement renewals, or are in the final stages of renewals, with virtually every cable and satellite carrier. Nevertheless, Time Warner Cable has dismissed our efforts at a fair compromise and has effectively chosen to deny its customers some of the most popular TV shows on the air.
As a result, we are sorry to say that for Time Warner Cable customers our networks will go dark as of 12:01 on January 1st, denying Time Warner customers shows like Dora the Explorer, SpongeBob SquarePants, The Daily Show with Jon Stewart, The Colbert Report, and The Hills.
Ultimately, however, if Nickelodeon, Comedy Central, MTV and the rest of our programming is discontinued – over less than a penny per day – we believe viewers will see this behavior by their cable company as outrageous.
Time Warner Cable subscribers who are being handed a January 1st $3 monthly increase in Raleigh, Orange County, Los Angeles, and New York City are simultaneously facing the removal of beloved shows across 19 channels.
We find it a shame that Time Warner Cable remains unreasonable at this time. We hope its leadership will have a change of heart and will seek to negotiate a fair renewal agreement.
Editor-in-Chief Nikki Finke - tip her here.


Now that’s what I call a Christmas present. I can’t think of a better gift for America’s families than to yank MTV and Comedy Central out of everyone’s home. MTV has degenerated into exploitive reality television and bears little resemblance to its original brilliance. Comedy Central is populated by personalities that are loud, filthy, obnoxious and generally void of talent …much like the rest of television. All I can say is, “Hooray!”
I agree let them go black maybe then they will look at a bright red bottom line and think better of their blackmail.
is viacom sending out a strike authorization vote?
Balls to Time Warner! No more Colbert Report. Oh well, maybe I should go read a book instead.
Oh, just GIVE ME A REASON TO DROP YOU, TIME WARNER.
oh great. We won’t possibly get to see Watchmen until 2010 and now we might lose our TV channels, too?!
I’m switching to DirecTV if they can’t resolve this quickly.
I’m in New York, but not a Time Warner subscriber. However, I know several people who are. I’m looking forward to seeing how this all plays out… surely Time Warner will give in…
Sure, viewers will howl to Time Warner. But who can hold out longer?
Time Warner, with the many alternate channels still running.
Or Viacom, with a substantial chuck of its audience disappearing. How long before advertisers bail on Viacom programing?
Time Warner is nothing short of highway robbery. They should be outlawed! I grew up when you buy a TV and watch it. Screw this 3-4 billing each month.
You know, this could be a whole new business model for cable companies. Think of the money they’ll save if they charge people the same amount, but drive away all the major channels!
Or they could be shooting themselves in the foot at a time when a lot of people will be canceling their cable to save money.
I get the feeling that this decision was made by the same guy who told the Warners legal department to not worry about that “Fox-Watchmen nonsense.”
WOW THAT REALLY SUCKS!!!!
They won’t “bargin in good faith” ………………….. Shoes on the other foot now. Viacom will be the looser. The stock can’t take the hit. They need to take in more cash so they can continue too “NOT” pay the animators residuals.
I believe this is the first, and perhaps will be the ONLY time that I am (gulp) “happy” to have Verizon service…
I was freaking out about this until my enlightened 8 year old just reminded me that you can watch a lot of the shows mentioned above online and “whenever you want to”. Out of the mouth of babes…
On a serious note though, if I were a Time Warner customer, I would be raising hell at 12:01 and until I got my channels back. Then, I would ask for a prorated refund for the time period I didn’t get my channels that I was promised.
I want my MTV!
I already sent my complaint email to Time Warner (and Viacom) and I will start calling TW tomorrow. How insane! And I guarantee if they take away 19 channels my bill will not go down. But I watch Comedy Central every day (love “The Colbert Report” and “The Daily Show”) and do not want to watch shows on my small computer screen. So let the complaints begin.
Mark this moment. It’s the first time I have been glad to be a Comcast customer.
Time Warner Cable blows…I dumped their ass years ago for AT&T Uverse. Directv and/or Dish are all much better options.
So long Time Warner. Hello satellite or FIOS.
I am a Time Warner Cable customer and I am on their side with this one. I am sick of all these stations demanding more money that is placed on the customer. In Ohio the Big Ten Network did this at a threat we would lose the OSU games. Then it was the WWHO and PAX channels. Now this? I’m sorry but I hope Time Warner Cable doesn’t give in and Viacom loses out or stops asking for more money. Stop making the customer foot the bill because these companies want extra BILLIONS of dollars from us. Viacom probably already makes BILLIONS as it is. What they want an extra company paid vacations and company paid vacation homes to add to their already exhuberant lifestyle. Find your money elsewhere and not us. We already have to bill out the banks and autodealers because they can’t manage their money and want more of it. We already pay ridiculous amounts for gas prices because the oil companies are greedy. Until there is a stop to it the selfish rich will continue to get richer while the poor continue to pay for it all. I am tired of having my 9 to 5 40-hour a week job pay for everybody elses expenses. What about my own thankyouverymuch! Enough already!!!!!!!!
Bring on the heat! If individual consumers want access, bring down the monopolies in those cities. In Orlando Fox Sports Net is not carried by Brighthouse Cable–consumers have no recourse. We now have ATT rolling out new services in portions of Orlando–there should be 5 or 6 companies coming in. I am sure NYC is wired enough to support that! What say you Mr. Mayor Bloomberg (and owner of a highly respected and run CONTENT PROVIDER)?
Time Warner is an absolute RIP OFF! Every year there are increases without the increase in programming and customer support. My advice is spelled, “Satellite”, you know, “The Dish?” I remember all of the PR T-W aired here in Texas but I knew better (I’m from PA) than to believe the horror stories just to continue getting mounds of $ from us every year. I SWITCHED and I’ve never been more satisfied w/ channels, pkgs and price!!
Time Warner will be shocked at how quickly people like me will dump their service.
It’s really hard to take the side of one of these media giants over the other… either way… consumers loose.
Cable subscriptions will never be in the consumers favor until subscribers have the ability to pay individually to see the cable stations they want, so that they can pay for what they want, and not what the media giants want them to see.
Will we look back at this as the shot that started the downfall of cable distributors? Time Warner makes an interesting point that they don’t get revenue from what comedy central posts online. And while i’d rather have the Daily Show on my tivo, I could make do watching on the laptop. Not too long from now TV’s will have an internet connection (not needing appletv, etc) and what will be the point of ordering cable and when you can watch it online through your tv?
Time Warner’s only future may be to focus on being an ISP as that will soon include television broadcasts.
Didn’t Time Warner Cable remove the NFL Network for similar reasons. We in LA have zero options for cable supplier and TWC’s arrogance caused me to drop them a couple months ago. Recently they shuttered all public channels and studios save one, how much did profits rise with that action? No competition, no avenues of redress and this is supposedly capitalist economy. I choose to go dark. My money stays with me till they collapse. Goodbye NBA commercials, goodbye car commercials, goodbye to all those that now so desperately need me to by their products. I will not be treated like a Russian.
Personally I love watching corporations cannibalize each other.
I have TW here in NYC and I couldn’t care less if i have only 180 channels instead of 200. So many channels and so little good product.