ThURSDAY AM UPDATE: Both Viacom and Time Warner Cable took their revenue battle to the brink. Less than an hour before TWC’s 13.3 million subscribers were going to lose 19 Viacom channels at 12:01 AM today, the two Big Media companies came to an agreement. Here was their joint statement:
TIME WARNER CABLE, VIACOM REACH AGREEMENT IN PRINCIPLE
Networks Will Continue to Be Available On All Time Warner Cable SystemsNew York, NY – Jan. 1, 2009 — Time Warner Cable (NYSE:TWC) and Viacom (NYSE: VIA and VIA.B) jointly announced this morning that they have reached an agreement in principle to renew carriage for Viacom’s MTV Networks. The companies expect to finalize the details of the agreement over the next several days.
Glenn Britt, President and CEO of Time Warner Cable said, “We are pleased that our customers will continue to be able to watch the programming they enjoy on MTV Networks. We are sorry they had to endure a day of public disagreement as we worked through this negotiation.”
Philippe Dauman, President and CEO of Viacom said, “We’ve been partners with Time Warner Cable for a long time, and we’re happy to be renewing that partnership for the benefit of their customers and our loyal viewers. It’s gratifying that we could reach an agreement that benefits not only our audiences but that is also in the best interest of both of our companies.”
WEDNESDAY NOON: Viacom has rejected Time Warner Cable’s request for a 15- to 30-day extension on the 12:01 AM January 1st deadline when the cable programmer
pulls its 19 channels off the 2nd largest cable system operator. I’m told Viacom and TWC had no contact throughout yesterday until news of the Big Media battle broke. Suddenly, at 8 PM, TWC came to Viacom with an increase offer and the extension request. But Viacom rejected both out of hand. “It was bogus. The low-ball offer was clearly an excuse to ask for an extension and then use that in their press acrtivity today,” a Viacom source claimed to me. “After we’ve been trying to meet with them for several weeks, we won’t consider an extension unless they’re prepared to really negotiate and come across with a reasonable offer.” Insiders say Viacom President/CEO Philippe Dauman stayed in his office most of today waiting to hear from his TWC counterpart Glenn Britt, but the situation remains stalled. This is turning out to be Big Media brinkmanship at its most brutal with 13.3 million cable subscribers caught in the middle.
WEDNESDAY 11:30 AM: Viacom has now answered the bashing by TWC’s Britt:
Time Warner Cable’s continued rhetoric and posturing is disappointing and unproductive. We have made it clear that we welcome a credible and meaningful discussion that respects our viewers and the value our programming brings to Time Warner Cable. We remain ready and willing to engage. It’s time for serious talk – before the viewers become the victims.
WEDNESDAY 10 AM: Now it’s all about the PR war between these two Big Media giants. To counter Viacom’s 12-hour media blitz blasting his company, Glenn Britt, President/CEO of Time Warner Cable just issued this statement about Viacom’s “threats” to pull MTV Networks from TWC customers:
Christmas is over, but Viacom is still playing Scrooge, threatening to pull its MTV Networks off of Time Warner Cable at midnight tonight unless we ask our customers to pay exorbitant price increases.
Viacom claims their demands equate to “pennies,” but that is misleading and insulting to our customers, from whom Viacom is trying to extort another $39 million annually – on top of the hundreds of millions of dollars our customers already pay to Viacom each year. That doesn’t sound like pennies to us. Demanding that our customers pay so much more for these few networks would be unreasonable in any economy, but it is particularly outrageous given the current economic conditions.
We sympathize with the fact that Viacom’s advertising business is suffering and that their networks’ ratings have largely been declining. However, we can’t abide their attempt to make up their lost revenue on the backs of Time Warner Cable customers. We’ve negotiated in good faith and made several concessions to help reach a fair and reasonable deal. We’ve asked for an extension of the current contract while we continue to negotiate. But Viacom doesn’t appear to be interested in what’s fair and reasonable for American consumers – they’re only interested in propping up their sagging bottom line, and they are poised to pull their networks from Time Warner Cable customers tonight.
Huge price increases like what Viacom is demanding threaten the ultimate value of cable TV. Time Warner Cable is a retail distributor of products we purchase wholesale. Wholesale programming costs are rising dramatically every year, and, like all multichannel distributors, we have to pass on at least a portion of the increases to our customers. Viacom’s MTV Networks are just a few of the hundreds of channels we carry. If every channel demanded huge, double-digit increases like what Viacom is trying to force our customers to pay, it would be impossible to keep the price of cable reasonable for our customers.
Time Warner Cable has reached hundreds of distribution agreements with other networks. In fact, we currently have deals with every other cable programmer. The negotiations aren’t always easy, but we work hard to reach agreements that are fair to our customers and to both businesses.
We hope Viacom won’t pull the MTV Networks from Time Warner Cable customers, and we’ll negotiate up to the last possible minute and beyond. But ultimately, it is Viacom’s decision. We implore them to join with us to reach a fair resolution or grant an extension, and we hope they won’t carry through with their threat to take their networks away from our customers tonight.
WEDNESDAY 7 AM: It appears Time Warner Cable customer service was unprepared for the onslaught of complaints from subscribers flooding into call centers. Anecdotal evidence suggests that many reps were unaware of the dispute with Viacom, which began running news crawls below its programming that 19 channels would go dark on the cable system operation at 12:01 AM on January 1st. Viacom also placed full-page advertisements in some major market newspapers today featuring protests by its media characters, including Dora the Explorer who is shown crying because she is being taken away from her fans, or SpongeBob freaking out. Viacom is even telling viewers they can get Dora or SpongeBob back by signing onto Time Warner Cable’s competitors DirecTV or Verizon. Meanwhile, Time Warner Cable is prepared to refund customers for the lost programming if a deal can’t be reached by New Year’s, though the amount hasn’t been determined yet. (story continued after video…)
TUESDAY: What an awful way to ring in 2009. It turns out that Viacom claims it has been trying to negotiate a “fair” renewal of its prized cable channels for months and months, but reputedly Time Warner Cable has been unresponsive and “unreasonable” so talks have stalled. The nation’s 2nd largest cable system operator, in turn, claims Viacom is asking for “exorbitant” increases in carriage fees which would have to be passed along to the customer. So now this fight between the two Big Media giants will hurt cable viewers. At 12:01 AM on January 1st, just after the ball drops in Time Square, Time Warner Cable’s 13.3 million subscribers will lose 19 Viacom channels — Comedy Central; CMT: Pure Country; Logo; Palladia; MTV; MTV 2; MTV Hits; MTV Jams; MTV Tr3s; Nickelodeon; Noggin; Nick 2; Nicktoons; Spike; The N; TV Land; Vh1; Vh1 Classic; Vh1 Soul. The howling starts here, especially by parents home for the holidays with children who won’t have access to their favorite shows like SpongeBob Squarepants and Dora The Explorer, and tweens/teens wanting to see new episodes of those new unreality Reality TV series The City and Bromance, and twentysomethings and older who get their news from The Daily Show With Jon Stewart or The Colbert Report.
This affects all U.S. Time Warner cable subscribers including those in New York and Los Angeles. Alex Dudley, a vice president at Time Warner Cable, the nation’s second-largest cable operator, is telling reporters that the dispute with Viacom “is that they have asked for an exorbitant increase in their carriage fees and their network ratings are sagging.” However, Nickelodeon is 2008’s No. 1 basic cable network, drawing the largest audience in its history. MTV, on the other hand, has seen ratings slide. Time Warner Cable claims it’s “trying to hold the line on fees for our customer” — but it’s really worried that if Viacom gets its raises, then every cable programmer will want them. TWC claims Viacom has asked for fee increases of between 22% and 36% per channel, but Sumner Redstone’s company maintains the increases would cost less than $.25 a month for the package of channels per subscriber who spend a fifth of total TV time watching Viacom shows but its fees make up less than 2.5% of the Time Warner cable bill. (Sports channels are paid the biggest cable premium). But Time Warner Cable also is complaining that Viacom’s popular shows are rerun on Web sites where Viacom collects advertising revenue that it does not share with Time Warner. On the other hand, Viacom has staked much of its revenue-growth prospects on squeezing higher carriage rates out of its cable and satellite affiliates despite an ad slowdown and weaker ratings.
Such negotiation battles between cable networks and cable system operators have happened before and lasted merely hours. In 2004, for example, Viacom’s cable channels disappeared from EchoStar’s Dish Network for two days while both sides fought over the terms of a new contract. And Time Warner blocked ABC from its cable systems in New York during a breakdown in contract negotiations with parent company Disney. So this one will either end fast or go on forever. It probably will depend on how many subscribers start flooding Time Warner Cable with obscene calls or, worse, switch to satellite. Viacom has already started a hardball campaign to “Call Time Warner Cable and say ‘NO’ ” starring The Hills and South Park.
This is Viacom’s just issued statement:
This move by Time Warner Cable to force such channels as Nickelodeon, Comedy Central and MTV off the air is another example of a cable company overreaching for profit at the expense of its viewers.
The renewal we are seeking is reasonable and modest relative to the profits TWC enjoys from our networks. We have asked for an increase of less than 25 cents per month, per subscriber, which adds up to less than a penny per day for all 19 of MTV Networks’ channels. We make this request because TWC has so greatly undervalued our channels for so long. Americans spend more than 20% of their TV viewing time watching our networks, yet our fees amount to less than 2.5% of what Time Warner generates from their average customer.
Throughout the country, we have negotiated equitable license agreement renewals, or are in the final stages of renewals, with virtually every cable and satellite carrier. Nevertheless, Time Warner Cable has dismissed our efforts at a fair compromise and has effectively chosen to deny its customers some of the most popular TV shows on the air.
As a result, we are sorry to say that for Time Warner Cable customers our networks will go dark as of 12:01 on January 1st, denying Time Warner customers shows like Dora the Explorer, SpongeBob SquarePants, The Daily Show with Jon Stewart, The Colbert Report, and The Hills.
Ultimately, however, if Nickelodeon, Comedy Central, MTV and the rest of our programming is discontinued – over less than a penny per day – we believe viewers will see this behavior by their cable company as outrageous.
Time Warner Cable subscribers who are being handed a January 1st $3 monthly increase in Raleigh, Orange County, Los Angeles, and New York City are simultaneously facing the removal of beloved shows across 19 channels.
We find it a shame that Time Warner Cable remains unreasonable at this time. We hope its leadership will have a change of heart and will seek to negotiate a fair renewal agreement.
Editor-in-Chief Nikki Finke - tip her here.


The ratings for Viacom’s shows are down and they want customers to pay more for them anyway, despite the worst economy since the 1930′s. Don’t blame Time Warner in this case folks…this is greed from Viacom.
A la carte programming. The answer.
Would make these petty fights (to the viewers) and greedy wars (between the congloms) a thing of the past.
I don’t need 50 other channels to go with the 5 or 6 I actually get value out of.
Hah, they’re going to hemorrhage a tenth of their customers on Jan 2. I predict they give in to Viacom on the 3rd and have to lure their customers back with freebies.
SCREW TIME WARNER!!! THRY HAVE GIVEN NEW YORK DICK FOR DECADES. I HOPE THEY CRATER WITH NO BAILOUT! PLEASE CABLEVISION OR COMCAST COME TO NYC, PLEASE WE BEG YOU!!!
this solidifies it for me:
I’M CANCELING MY TIME-WARMER CABLE, AND REPLACING IT WITH THE DISH.
i’ve wanted to do this for a long time now.
Goodbye Time Warner, ya dumb greedy f*ckos.
I was needing an excuse to switch.
RE:AaronSch
are you not aware that there are such features that allow you to block such channels that you wish not to view?
How nice it must be to live in your holier than thou small minded world. It’s people like you that give people like you a bad name.
Oh how nice it will be when you and yours realize that not everyone else should live a life YOU think everyone else should. The term Fascist comes to mind when someone like you decides to give your opinion.
I would dump TWC but since I have no clear line of site, I am stuck with lousy programming, bad service and poor reception…I have only one choice…no TV.
I do not watch the channels they are dropping so I won’t miss them, but where does it stop?
More increases for less, way to go TWC…you get yours while we as consumers get ours right in the “END”.
To heck with ‘em all! We got a Wii for Christmas — who needs any of their crappy channels?
I put up with Time Warner’s continued battle with the NFL but with the added loss of these channels it is just too much. They used the same excuse then regarding holding down costs. They are just too willing to let their product to me suffer to ensure their profit margins remain unaffected. DirectTV and NFL Sunday Ticket here I come. I’m now looking forward to the season next year.
Perhaps NOW we can start offering ala carte service on cable. If Viacom raises its price, and the market accepts it, then Time Warner wins. If the public says no, then Time Warner and Viacom lose!
The terrorists ARE winning! OMG Bush was right!
Cable lost me a long time ago. And so, I raised my 2 kids without TV. Now, they are both A students with scholarships at major colleges.
Think you can’t live without TV? At first it is hard. Then, it is not. Ultimately it becomes, allowing it back into your life is unimaginable.
Viacom and Time Warner are two sides of the same shit-covered coin. TW refuses to carry NFL Network and NBA Network here in LA and we the customers get screwed. And Sumner Redstone is an insane crazy old loon that needs to be taken out to pasture like any old stupid, saliva-spitting plow horse. But the real question is, how long will shareholders of both companies allow this lunacy to continue? Thank God I sold my shares in “Via-gone” years ago. Hello, DirectTV!
I watch The Daily Show & Colbert online anyway. As long as I have hulu who cares.
Thank God that I have Cox. I would kill myself without Comedy Central and Spike.
This from the Viacom press release:
Throughout the country, we have negotiated equitable license agreement renewals, or are in the final stages of renewals, with virtually every cable and satellite carrier. Nevertheless, Time Warner Cable has dismissed our efforts at a fair compromise…
Eerily similar to the AMPTP press release regarding the current SAG standoff (or any union standoff, actually):
The last year has surely been a challenging one, but after long sessions of hard bargaining, all of the Guilds and Unions in our industry, except one, have reached new labor agreements.
I’ve been looking for an excuse to drop Time Warner and get AT&T Uverse or some other FIOS. TWC is truly the WORST. Absolutely. The HD package blows, and now that Dexter is off the air for the season I have no reason to keep watching the free Showtime they’ve been giving me for years because of the terrible service.
So I have to continue to watch the Daily Show and Colbert Report on hulu because when I try to set a season pass for them on TWC, my DVR records 10 runs per day? Or reruns/originals of South Park I can just watch on southparkstudios.com? Or reruns of Futurama I can just load a DVD into my player and watch?
As long as I get a new service before January 16 so I can watch BSG’s final season…
I will dump TWC if this is not resolved very quickly; however, I have had satellite before and despised it. If it rained 500 miles from my home, I lost service. I kept track and in the month of July 2005, I only had 4 days without an interruption in service.
But I will not hesitate to drop them if they don’t get my Daily Show and Colbert back.
Well, put it this way:
Time Warner owns the majority of voting shares in Time Warner Cable, i.e. it is owned by Time Warner.
Hmm. What a SHOCK that Viacom and Time Warner are trying to screw each other. What a shock that having a handful of giant media companies controlling everything is always a losing proposition. What a shock that deregulation once again screws the customer.
Newsflash: YOU the customer will lose in this battle. Time Warner Cable will give in to the cries of customers and pass along Viacom’s exhoribant rate increases to your monthly bill. And the next time Time Warner has a chance to sock it to Viacom, they’ll say “here’s mud in your eye.”
The end.
Thank God I switched to AT&T!
Whew!
I have Time Warner. Since MTV doesn’t actually show music videos any more, there’s no reason to watch MTV. I listen to Time Warner’s digital music channels instead. As for Comedy Central, you can catch stuff on the internet — this will give me more time to do things around the house (while listening to music) or reading a book or watching something else.
I’m not going to miss any of the Viacom channels. I agree with other posters that this nickel-and-dime s**t has to stop.
This is why I have Direct TV!!! Cable sucks, only their VOD is cool.
And THIS is why I switched to DiercTV last year. Congress needs to get back into regulating cable.
“Mark this moment. It’s the first time I have been glad to be a Comcast customer.”
Well, Comcast is always more than happy to pass down increased fees to their subscribers.
And then a service fee for doing it.