Luke Johnson, former chairman of UK broadcaster Channel 4, who tried to rescue the ailing Borders chain, has warned High Street bookshops are finished. Johnson, who tried to turn UK Borders around before admitting defeat, says bookstores will be put out of business through a combination of supermarkets and the internet. Stores such as Asda and Sainsbury’s offer heavily discounted bestsellers, while you can get anything you want via Amazon.
The UK book market itself has shrunk by nearly 3% over the past 12 months.
“I bought Borders thinking we could turn it around,” he told the BBC. “I believed wrongly we could reverse the downturn in High Street book sales. It’s a great sadness that we couldn’t. In my opinion, the High Street book store is doomed.”
Publishers I’ve spoken to agree that the one-size-fits-all bookstore doesn’t have a future. But there is still room for independents that know their customers.
Christopher MacLehose, British publisher of Stieg Larsson (The Girl With the Dragon Tattoo), says that the collapse of Borders shows what happens when you try to apply a one-size-fits-all approach to bookselling. Waterstone’s is the only national bookshop chain left in the UK after the closure of Ottakar’s and Dillons. Ironically, the collapse of Borders has left the field wide open to Waterstone’s, which has a powerful retail proposition with its three-for-two paperback offers.
When Waterstone’s was founded in 1982, it originally gave a lot of leeway to individual book shop managers. Stationers WH Smith then bought Waterstone’s in 1993 and tried to make every shop the same. Current owner HMV Group has reversed the strategy and is beginning to give far more autonomy back to managers.
Mike Jones, Simon & Schuster’s non-fiction editorial director, says: “That is the key – for High Street bookshops not to try and compete with supermarkets, but to carve out their own markets which really engage with readers.”
Maclehose adds, “Independent booksellers have the freedom to exploit the interests of their customers because they know their tastes.”
Scott Peck, director of digital product development at HarperCollins, says that small bookshops can also make themselves more cultural destinations, with book clubs and coffee shops attached.
Maclehose says: “I’m utterly convinced that if you take the High Street out of the bookseller, the future is still there.”
Let’s hope the publishers are right. It would be an awful shame to lose the High Street bookshop.
Waterstone’s has announced a 70% slump in profits for 2009/10 to £2.8 million ($4.2 million). It caps a turbulent year for the chain, which has experienced supply problems through its centralised ordering system, made 650 staff redundant, and saw former MD Gerry Johnson exit in January. Waterstone’s stresses this was all before its new localised strategy was in place.
Barnes & Noble saw its shares slump by 16% yesterday on Wall Street after it warned of weak profits. The US chain has revealed a $32 million loss for the three months to May following a 3% drop in like-for-like sales in its bricks-and-mortar stores.
Rival US Borders recently refinanced its debt to stave off the possibility of bankruptcy.
And Amazon and Wal-Mart are outdoing each other online to see who can slash their prices the most.


Television began in what year? Cannot seem to recall but sometime in the 50′s it evolved into today’s non business model. Now they have HDTV and cable to sustain that dead industry of reality tv. On to the current state of affairs. When Borders started they had book clubs for adults and kids. They marketed themselves as hip and trendy. That died out.
Barnes and Nobles knocks out their audience. Recently I went into browse bought something decided to have a coffee. Oops they had some deaf guy giving a performance. All for the handicap but six people for this guy does not create sales.
Books and ala book stores have been around since Babylon. The ball really got started around 1455 with the moving printing press.
Borders died for two reason- over expansion, over priced DVD’s, the virtual death of the music industry etc.
Book stores will never die.
Mom and pop book stores will make a come back and the used book stores rarely if ever go out of business if they own their building.
Then their is the electronic book store where my book will be published. Same rules, that is the publisher takes 40-60 percent of your profit as opposed to giving you a sucker check and waiting until that money is paid back before you receive a royalty check.
Bookstores are notdead. No I believe TV is dead I watch television shows for free on my computer now. My TV is used for DVD movies and the xbox 360. Rarely if ever do I watch any current show on TV.
You, sir, are an idiot.
lul
Duh, only an idiot would take a year to write a book to have it stolen via digital file copies ala Mark Twain etc or posted in some free public domain library.
As for the sir, I’m not knighted yet so don’t call me Esquire, foolish knaves thou art, plucked from the valley of myths and Monty Python.
As for the other comments below smd, cough, swallow and fallow on the bowels of your pittance. Wankers.
Or maybe your could photocopy your book, staple it together and try and sell it off of a fold-out table at the next town craft fair (along with autographed copies of your 8 movies and 5 plays).
>>>Then their is the electronic book store where my book will be published.
Why people want to stay away from eBooks, all in one sentence!
Thank you for sabotaging the real writers! Moron.
And the spoon said to the fork. Let’s eat.
” from your alleged website.
“And Amazon just let loose Kindle for Android this week. So those millions of devices can now be Kindles too. ( grammer, structure, syntax and confusion.
Add up all those numbers and the population of devices that support ePub — Adobe DRMed ePub — are just crushed. (Note: You cannot count the iPad as an ePub device because it does not do Adobe DRMed ePub — and that’s the flavor of ePub that’s been the “standard.”) ( no editor can fix it)
Let me comment as someone who was there. Book sales are unsustainable on their own in expensive High Street locations. In very rough numbers: Gross Margins are around 50%. Rents were coming in around 15%. That leaves 35%. Take out discounting (and yes you have to do it, but maybe we did too much) and you are down at around 25%. Out of that comes staff costs (10%), services and overheads, shrink etc. Do you see where this is going? Borders tried to achieve margins of 35% on music and DVD but could only do that by overpricing. In the last year we went for a low price model, based on spot buying, but by then the money was running out. We had to supplement the poor book margins (and declining sales) by branching into “Sidelines”. these were higher margin than books and I know the purists might hate it, but books just weren’t capable of delivering the numbers.
Yes we started to lose range (but we took £20m out without any negative effect on sales: it wasn’t range: those were lines that hadn’t sold for a year). But what was scary in the end was that when we pumped a load of good stock into the business, nothing happened. No sales uplift. At that point our backers pulled the plug. I loved Borders and was proud to work there, but in the end it was doomed. The supermarkets were not really the problem. We were not in the Jordan biog market. Amazon, much more so. Add that to the shite IT system that Luke made us buy which poured millions down the drain and soaked up management time and energy, the ludicrous rents payable in the UK and the unwillingness of landlords to see sense and finally the removal of credit. Those are the 4 things that made us untenable. We sold a lot of books, but never enough to make the pureplay bookshop work. Ironically, a smaller versionin lower rent sites could really work. So books are not dead, just as recorded music isn’t. It just can’t be on every High Street in a standalone shop. HMV would close between a third and half of the Waterstones estate if they could get out of the leases. Basically, no business can survive on the high street unless it has volumes that reduce rent to well below 10% of sales and gross margins of over 50%. This isn’t really a book issue, it’s an economic one.
What isn’t dead are stories – good plots, characters that engage us, excitement, romance, suspense, overcoming obstacles, confronting unexpected situations – that is what the audience wants and books do a far better job of delivering than TV does. Read a half dozen books a week – bios, fiction, classics, short stories, everything – and there are some books in the current midlist, fiction and mysteries by unknown authors that are so much better than any drama currently on TV – except maybe Justified – oh, yeah, that started out as a story.
What may be dead is the one-size-fits-all destination – there may be a new business model for both book sellers and TV programmers to keep apace with a changing audience but if i had to put money on which would outlast the other i would go for the books.
Book stores as we know them are dead, or will be soon, because the book as we know it will die. E-readers will take over a big portion of the business.
Yeah, you can go to an indie shop, drink coffee and read your book.
But it’ll be on the screen of your e-reader.
I hate the idea of not being able to pass around a good book, but that’s where we are.
Books will outlive us all.
E-readers made reading feel too much like work – can we never escape looking at tiny screens all day? And they break.
Long live books and book shops.
Books and bookstores will never go away.
I see that there are two issues:
1. Book prices for new titles are way out there. Chains and nonchains should discount more: it’s hard to get excited to purchase a new hardcover of 200 pages for $27.95 U.S. I’m finding I’m looking to purchase more online, or just wait for a paperback or library copy to read. I wouldn’t mind printing on cheaper paper if it brings the cost down.
2. All the crap that’s out there really turns readers off. How many zombie, vampire and paranormal romance books can there be in a market? How many conspiracy, thrillers, fantasies? After a while, it all blends together. Let’s see some variety, including reissuing older titles that have slipped out of print from some of the past bestselling authors of decades past. Can you walk into a bookstore and even find Herman Wouk, James Clavell or James Michner titles anymore?
Amazon, Wal-Mart and E-readers. It’s all about price. But still, through it all, library cards are free.
Sour Grapes. The model will change, business changes, sometimes dramatically. But the fact that Borders failed does not mean the rest of us should. People love books: if we start from that point, anything is possible. Including profits.
Sour grapes and breath-taking arrogance. Johnson is saying that he failed at Borders ergo the booktores are a lost cause. What monstrous vanity!
Funnily enough that’s what most of us indies have been saying for a long time. And doing in many cases. See, for instance, Ian Matthews’ post, Does the Future have a Bookshop?
The “bookstores will always exist” people probably buy via Amazon. Give us a break.
Two Down, One To Go…
Remember when IBM launched their desktop PCs they claimed they would lead to a ‘paperless office’? That hasn’t happened – and when TV really became popular, that the cinema was doomed? Well e-books will not replace books – books will live alongside e-readers. Just don’t panic – and do not believe the never-ending hype from manufacturers of e-readers and e-books. These devices have huge disadvantages – most of which are conveniently being forgotten by the media. Just keep calm.
Hey – Richard Joseph? Once of Books Etc fame? You have much to answer for: getting me into the book trade all those years ago at Heathrow!! Thank you
One bookshop chain left in the UK. If that fails then the only place to browse for a physical book (other than the 40 or so bestsellers in the local supermarket) for a lot of people will be the semi-endangered public library.
Many of us are saying goodbye to a wonderful aspect of civilization with a smile on our lips and a mobile phone in the hand.
Good independent bookshops are riding the current chaos in fine shape, and then there’s Print On Demand. Readers will not vanish. The digital file will simply replace expensive freighting.
I feel Borders UK’s problems dated from the US owner’s expanding into a country with different traditions,laws,costs etc.Many of their stores cost so much in rent etc they probably never would have been profitable & cut price competition just finished them off quicker ! “e-books” will take some of the market for textbooks & light recreational reading such as Romances but people will still want good books they want to keep & reread.Independent bookshops,whether selling new books,Second hand or a mixture of both, that specialize, as I do in SF & Fantasy etc, should be able to survive & prosper.
It might be said that people buy books two ways:
1. They want a specific book. If a bookstore doesn’t have it, they’ll buy it online (if they don’t buy it online in the first place); and
2. They just want to read a book. This is why smaller independent bookstores or used book stores — generally with well-read owner/staffers — are essential. You can’t browse shelves online. Oh, there can be website search perameters that suggest affinity titles, but that isn’t how avid readers make choices.
Bookbeazer is right. Indeed, chain bookstores are a cancer on the industry. Their buyers decide what gets to be a best-seller months before the pub date; they set prices and often undercut the author’s fee; they even influence what gets published in that, if a book doesn’t fit neatly within a bookstore’s display categories, the publisher may not want to risk buying it.
Publisher Roger Price said something forty years ago about mass marketing that still applies: “If everybody doesn’t want it, nobody can have it.”
I don’t know why this is newsworthy or why it provokes such passionate responses.
Of course, bookstores as the main source of books are now doomed.
The majority of readers still read hardcover books (although this is changing rapidly, but 80% of all book sales in North America now take place on the Internet. Moreover, 80% of all successful recommendations leading to the sale of books also take place on the Internet. The writing is on the wall.
eReaders WILL replace hard copy books, of this I am certain, but this will take place at a slower pace than the destruction of bookstores. Nonetheless, the material is becoming digitized and that will lead to a fundamentally system of distribution and consumption as it did with music and with video. Bookstore sales are falling already. Chains like Borders are closing and electronics manufacturers are fighting over who will produce the most useful new machine while tying each of these to new business models and distribution networks.
I think what this article should be about are the fundamental changes that will occur in publishing as a result of this transition. The old monopoly held by publishers on printing, shipping and marketing caused by heavy and expensive equipment and shipping and warehousing costs has disappeared. Now writers can ‘publish’ their work with little more difficulty than wishing it so. An era of Indie writers and shorter-than-book pieces is just around the corner.
Nostalgia for old fashioned ‘book stores’ probably had its equivalent at the beginning of the print era. I can see copyists pining for the conviviality and dedication of a scriptorium, but where have they gone? Print books of our era are the new ‘incunabula’, they are accompanied by digital editions and websites. Our children will read about our resistance to these changes and smile in a faintly condescending way at our quaintness. New days will come.
i say that dude is right the good old bookstore- will go too the wayside- its the technical. age. its easier too throw a complete book etc/ on a dics, than rather having tons of paper sitting around collecting tons tons of, dust. and talk about big clunky books and the real shelf space bye geeting rid of the tons tons of books, etc. it only makes common sense too go too disc/format/books/