UPDATE, 1:30 PM: Netflix recovered slightly to close at $279.00, down 2.8%.
PREVIOUS, 10:25 AM: It’s another bad day for Netflix. The stock is down about 4% in midday trading after Pacific Crest Securities downgraded the company to the equivalent of neutral from buy. The problem isn’t so much the PR blow that the home video firm took last week following its 60% increase in the price of its combined streaming and DVD rental service. Analyst Andy Hargreaves says that a you’d need to make what he calls “aggressive” assumptions to envision the company adding lots of subscribers or improving its profits. That would “leave little room for missteps or changes in market conditions,” he writes.
Netflix also riled some customers this morning: Many reported that they were unable to use the streaming service early this morning. A few hours after the problems were first reported Netflix tweeted that the problem had been fixed.

I heard a very good theory or maybe its fact on why Netflix raised their prices. Hollywood companies jacked up the licensing fees on Netflix so Netflix had no no choice but to increase their monthly fees. Hollywood is angry with the streaming company so they want to teach them a lesson.
Hollywood really needs to get their heads out of their asses and realize that they can’t force people away from streaming services. They make a lot less money on streaming than on people buying DVDs I’d bet, but people want streaming, and that’s what they’ll pay for. They should embrace it.
And now Netflix will teach Hollywood a lesson. The fee hike forces people to choose between instant viewing and DVD’s. Most people will choose instant viewing because they know they can also stream any movie at any time on illegal sites. Netflix: Get on board with streaming or watch everyone jump to pirating.
Your turn studios.
Blockbuster tried that once too. Guess who won?
Jerry, are you referring to the companies that spend a ton of money to produce, advertise, and distribute the films that Netflix then streams for their 7 billion customers at $8 per customer?
Yes but I also understand that its a business.
It may be true that the license holders raised their prices in order to get their share of VOD profit. But Netflix’s subscription increase has been implicit in their business model since inception.
Streaming started acting up yesterday mid-p.m. actually. Couldn’t get anything through my BD player and only partial service through my Xbox.
The service has been reliable for a long time so I’m not going to panic over this mishap but their timing couldn’t have been worse. I’m switching to their “streaming” only service comes August so I want to make sure that it
For a few years now, Netflix continues to make decisions that are very anti-customer, while supplying little benefit to compensate. That’s just been my personal experience. I loved the “community” aspect of the site, with having friends, sharing recommendations, etc. They gradually did away with a lot of what I liked about them. And perhaps what I appreciated most no longer made economic sense for them and didn’t fit into any future business models. ‘
But, the fact remains, they have become nothing but a provider of product now, which isn’t anything special. Although I’m still a subscriber, all it will take now is for another company who provides the same service plus a small appealing bonus, or a company who provides the service for slightly less money, or a company who provides more appealing product, and I’m gone.
I guess what I’m saying is that it’s sad to want to be loyal to something in the marketplace, but no one interested in that allegiance. But, I guess that’s capitalism.
Cinesnatch just read my mind.
signed.
I’ve heard that as well. But I’m so tired of hearing everyone crying about the raising of the prices. Yes, when a company blindsides you with a price hike, it’s understandable to be angry. But Netflix was charging Nine dollars to get free streaming, and unlimited DVD’s one at a time. Customers, me included, were getting away with content murder. Remember the days you would go to Blockbuster, rent two movies for ten bucks, then return them late and pay another ten bucks. Those days are over. Netflix had every right to raise their rates, and yes, it’s because their contracts for licensing fees were going way up. So everyone stop whining and pay the fifteen bucks and be happy that’s all you’re paying.
Agreed netflizzy,
i’m by no means associated with netflix except that i am a longtime satisfied customer. when’s the last time you were offered a $25 cable package (which is the most anyone has to pay for netflix).
all this has been terribly overblown. it’s getting ridiculous.
and contrary to some people’s belief, not everyone wants to stream everything over the internet — so get that out your skulls.
Hard to believe that Netflix will be able bring in any significant amount of new users in the next few months, then the PR and social media discussion is all about price hikes and customer backlash. Gotta figure any new sign ups would simply counteract those who are dropping or scaling back their service.
That said, in about 3 month the backlash will be old new, and people will realize that even at 60% higher costs, Netflix is still the best option out there and the customers will start coming back.
There is no way in hell they can justify the price increase without providing an additional service or at the very least get rid of the 30 day window on dvd rentals. They think they are hurting now wait till Sep 1 when half their subscribers cancel. Even if they feel they will be back in 3 months it will be difficult to pay their employees and pay dividends
My theory, and this is probably not true but would be great if it was, is that Netflix jacked their prices so that they could get massive amounts of publicity based on the move. It made the front page of newspapers across the country, greatly expanding their brand recognition. And though the 60% hike might seem drastic to existing customers, hundreds of thousands, if not millions of new customers are hearing about these services for the first time and they see that the cost for streaming unlimited movies is only $8 (the only thing that stayed the same) … and that… the digital service, is the business Netflix is really trying to expand while fazing out their DVD/Blu-ray service.
I switched to the streaming only myself, but I really didn’t watch many of the dvds. Definitely prefer the streaming since I don’t have a whole lot of time to watch TV anyway.
I will be cancelling my Netflix account completely as a direct result of this price hike. I will instead rent on-demand movies from Amazon and watch free content on Hulu (what there is of the free content).
Netflix just lost another customer.
I canceled this morning. As any economist will tell you, a company can attempt to set a price for its goods or services, but if the market won’t support it, than the price will have to fall to what the market will agree to pay. If enough people cancel, Netflix will have to lower their price.
And if they don’t, I just saved $16 a month. Hell, I don’t have enough time to watch all the shows I tivo now!
Amen!