UPDATE, 3:25 PM: This is weird. It isn’t just that CEO Reed Hastings wouldn’t comment on the big story of the day — his talks to secure an exclusive streaming deal for DreamWorks Animation’s films. Netflix requires analysts to email their questions, so there was no opportunity for someone to ask a follow-up. Hastings simply says that “we’re always in talks with all of the different providers.” Ugh. As for the price change, Hastings says that although “we feel bad about having customers upset with us,” the company anticipated the widespread anger and still feels “great about the decision.” Netflix wasn’t looking specifically to raise consumer prices, he says. The company wanted to separate the U.S.-based DVD rental business from its global streaming-only business — the main focus now. “The pricing change was an outcome of that.” He says it will generate more revenue for the company by year’s end.
PREVIOUS, 1:27 PM: Looks like Netflix won’t escape unscathed from the 60% price hike for its combined DVD rental and online streaming service. CEO Reed Hastings says in a letter to shareholders that in Q3 “we will see only the negative impact of the pricing change,” with domestic subscriber net additions lower than in the same period last year. Also, revenues “will only grow slightly on a sequential basis.” Still, Hastings defends the price change saying that Q4 could be “our first billion-dollar revenue quarter, driven by strong U.S. performance.” Netflix says that in Q2 it generated $68M in net income, up 54.5% vs the same period last year, on revenues of $789M, up 51.7%. The profit figure, at $1.26 a share, solidly beat the $1.11 consensus among analysts who follow the company. But the revenue figure was light. Analysts expected nearly $792M. Netflix says it had 24.6M subscribers as of June 30, up 7.9% from March. There’s still no word about a streaming deal with DreamWorks Animation. But you can be sure it will come up this evening when the company holds a conference call with analysts. Stay tuned.


It will only drop lower after the mass exodus when the new price structure goes into effect. I for one will be cancelling. It’s not even the ridiculous price increase its the lack of anything in return for the ridiculous price increase.
I understand the reasoning behind the price hike and more or less saw it coming awhile ago. But I have to say Netflix really needs to step up there game in quality control and customer service. In the last week their streaming services have been faulty, plagued with issues of not loading, or content disapearing for hours at a time.
Why didn’t they announce something positive with the price hike, like “In exchange for the price hike, the streaming catalog will be expanded.”
They could have waited for a streaming deal with DWA to support that better streaming catalog announcement.
Bad PR move?
Personally, the price hike doesn’t bother me that much. I never used the DVD service and the streaming content offers plenty for me to watch (despite the pervasive complaints that the streaming selection is lacking). I just eliminated my DVD subscription and now I get to save some money.
Besides, Netflix’s business model wasn’t sustainable. Their digital streaming deals were obtained at a steal, and now that people are getting wise to how much those rights are worth, they want more money. It was inevitable.
I canceled last week. Given the plethora of other viewing choices, it just made sense.
Long Live Blockbuster and Blockbuster Online!!!!!!!!
The price hike may be justifiable, but the piss-poor service isn’t. My account is being canceled due to the later.
I canceled weeks ago found something way better updated almost daily and way to much material to watch. Netflix is last year. and you want to raise the price…..wrong move ex-lax.
I’m curious what did you find that is better? I was planning on downgrading to the instant only option and choosing another service for renting actual dvds, but if there is something better I may just cancel altogether
That’s “smooth move, ex-lax” and not “wrong move.” That said, smooth poop is all kinds of wrong.
Hastings feels “great about the decision” that has caused nearly universal outrage among tens of thousands of vocal customers. That’s so great to hear! Hello mouth, insert foot–the PR debacle continues. I look forward to canceling my sub. Although I am only one user, I feel “great about the decision” to cancel.
Good observation. The curt tone of the price increase email and this old-school earnings conference with people whose financial bed they share is grating. Plus boasting about how they’ll manipulate those contrary customers shows complete contempt for us pesky plebs. They forget people are paying a lot of close attention to financiers’ motivations these days. It’s kind of like seeing Lecter’s mask slip.
truthfully i’m more outraged by the 28 delay in new releases, they should remove that with the higher prices at least.
Not just 28 delay but the constant delay of “Long Wait”, “Very Long Wait”, “ridiculously Long Wait”, and “you’re now a grandfather or dead wait”. I’ve had movies stay on my “wait” list for 4 months. It’s pretty ridiculous that a company can telling the public that “our business just had to change to meet the current market conditions” and then brag about how much their earning are up.
That and the absolute coldness of their attitude, “we’re raising the rates, don’t let the door hit you in the ass on the way out.”, there’s plenty of monkey’s to replace you, get lost.” Wow!
Look’s like Redbox and Hulu will have to do.
Why when everyone was told people didn’t want to leave their homes to rent movies (The rise of Netflix) Do people rent from robots? (Redbox).
The problem of being the top dog in a business is that your suppliers — the licensors — can find ways to leverage that against you, and like a previous commenter said, now they’re not letting those precious streaming licenses go for that cheap.
Stating the obvious, but this is another reason why corporate competition is healthy; with 2-3 Netflix-sized competitors, licensors wouldn’t be able to strong-arm their lic. $ (and ultimately affect the end-user/consumer prices).
Exactly, if people can prove that Netflix isn’t the only place they can get their movies from then the competition will drive prices down and more titles/licenses/exclusives will happen. this is also keeping the brick n mortar stores like blockbuster open to pimp the early 28 day window. win win
Netflix had it in their power to end Blockbuster with another pricing gimmick or addition of a service Blockbuster couldn’t match. But Netflix chose instead to breathe life back into Blockbuster’s dead corpse. Not unlike what Microsoft did for Apple back in the days.
NetFlix is about to find out it ain’t no Microsoft.
Come on Blockbuster: don’t just sit there and hope Netflix keeps making stupid moves to keep you in business. Get rid of your…if you need me to give you ideas, then you are deader than I thought.
That has nothing to do with Netflix. That is the studios’ attempts at capitalizing on in-store purchase traffic (however futile that may be). The threshold for payments from Netflix to get over that barrier is too high, and would only serve to raise subscription fees further.
The only reason Blockbuster does not get the delay is because it is a sick company and would otherwise not be able to compete with Netflix. Which would eliminate a major source of studio revenue.
If Apple goes ahead and buys HULU, Netflix could well go the way of the Blockbuster Video Stores. They gauged the public for so long that most people were glad when they failed. One thing about Apple and Comcast, their prices go up, but they’re always introducing new product. Netflix has b grade movies on a system that doesn’t work all that well. We’ll be downgrading the service to DVD only and selling the stock, before it tanks.
I’ve used on demand exclusively to rent the hottest new releases for years now. F Blockbuster and F net flicks.
But Netflix is still cheaper than On Demand or Blockbuster. Sure you have to wait 28 days for a new release, but that still beats paying 3 – 4.99 a pop to see them earlier. Plus movies are released so quickly on DVD that waiting an extra month isn’t really that big of a deal.
They got real greedy real fast and I believe they will suffer- for a while…none of us are happy with them right now