Well, this is going to make getting a hold of an agent this much tougher around Hollywood: BlackBerry maker Research In Motion has been posting updates on its U.S. site since Monday, when service outages were reported in Europe, India, Africa, the Middle East and throughout Latin America — but not here in the States. Well, that’s changed as of today, when the “core switch failure within RIM’s infrastructure” has begun affecting U.S. customers, who are experiencing messaging and browsing delays owing to a massive backup in data. From RIM this morning in its latest update:
BlackBerry subscribers in the Americas may be experiencing intermittent service delays this morning. We are working to resolve the situation as quickly as possible and we apologize to our customers for any inconvenience. We will provide a further update as soon as more information is available.
It’s certainly impacting Deadline’s writers, who are having trouble receiving emails — and they gets lots of emails. They are just a few of BlackBerry’s more than 70 million customers worldwide. The company has been losing market share in the U.S. due to the growing popularity of rivals such as Apple’s iPhone, but has been adding subs internationally; RIM’s U.S. revenue fell 50% last quarter to $1.11 billion, while sales outside the U.S., U.K. and Canada grew 38% to $2.33 billion. RIM shares have lost about 45% of their value over the last 12 months and in late afternoon trading are down more than 2% today.


My boss is freaking out nonstop. Its kind of hilarious. Thank god for my iphone
Ha!!
Couldn’t be a worse time for BlackBerry to stumble yet again. With the iPhone 4S on its way, consumers don’t need much of an excuse to jump ship.
RIM (BlackBerry’s parent company) has been facing problems for awhile now, especially with criticisms that they have been failing to innovate. Their tablet (PlayBook) has had lackluster sales (although it has its fans) and the software lags behind iOS and Android. Top executives have left and rumours abound about RIM’s financial health as well, with potential buyers lurking.
So guys, get your act together. Failures like these have a way of cascading. Show us you can maintain your infrastructure. Otherwise, we have little reason to buy new BlackBerry devices.
IPhone is the way to go, just deal with it.
If you thought Steve Jobs was powerful when he was alive, just look at what he can do now.
EXACTLY what I was thinking. Man he is GOOD.
-RnsW
For the first time in years managers actually had to pay attention to what was being said in meetings, rather than rudely typing on their Crackberries during their underlings’ presentations. Watch productivity and innovation increase tenfold as a result of management being forced to actually pay attention to what’s going on.
Blackberry is a better phone for business, it will be back on in no time, I’m not worried….my emails already coming through, can’t access them fully yet:) This is the first time this ever happened here in the US with the blackberry phones….
Could it reallyy be Steve Jobs? God, what a stunning postscript. Think there’s a movie in this mess.
Really, an awful mess. Blackberry I’m afraid will never recover from this incident