“I had a dream I was going to speak to you,” Ryan Hayden said when I got him on the phone this morning. I asked the self-employed talent agent if he’d been having a bad day when he wrote the nightmare of an email below. “Actually, I was having a great day,” replied the one-time ICM assistant. Go figure:
From: Ryan Hayden from Ideal Talent Agency
Date: Tue, Jan 31, 2012 at 11:14 PM
Subject: Open Letter About Pilot SeasonDear Clients,
The majority of you don’t need to be told this, some of you I only included so that you know how serious I am about pursuing pilots for you, and everyone please know that post pilot season, its back to nice, forgiving Ryan and business as usual.
But we are now very much in pilot season. I am making a call to upwards of 100 casting directors or studio casting heads every day, often multiple times to the same casting director.
During the next month, if what you’re calling or emailing me about does not pertain in some way to a major feature film role that you know definitively is currently casting or does not pertain to a series regular role, I do not want to know about it. Period.
If you have an issue with that, I ask that you kindly find an agent whose priorities are chasing SAG Ultra Low budget roles rather than potentially multi-million dollar pilot roles.
Yes, I will close deals on smaller projects. Yes, I am still submitting on these projects and even still emailing on these projects – the reason is that at point almost every client is programed into a drop down menu so I can fire off a pitch email in under 10 seconds.
But from this point till April, if you call me about a two line part in an indie, I will drop you. Don’t email me about a co-star or ask me about some role in an ultra-low, I will drop you. Understood? If you ask me about a project that isn’t casting, or that you heard might be casting on some BS source, or that was something you heard about on a blog, I will drop you – and probably on the spot. Consider this your warning.
I am in the business of building and representing stars. This is the time where I can best make that happen. I don’t care about your co-stars right now, I don’t care who you met in a workshop (unless its directly related to a pilot), and I don’t care that you have a job and need to reschedule. All of that is a time suck you will be dropped for. I’m dead serious.
I care about getting my Emmy nominees, my recurring Guest stars, my former series regulars, my Oscar nominee, my hot comedy name, my insanely talented kid actors, my clients whose hard work earned them 20M+ hits on Youtube, and a slew of others on my list – I care about getting them the series regular roles that they deserve every chance at getting. I care about landing the pilot roles I have wanted for so many of you all year long. I care about giving clients the big break you have been dreaming of since the day you stepped foot in town. You didn’t dream of a co-star. So don’t even speak of one till pilot season is over.
Most of you gave up so much to chase your dream of becoming a successful, acclaimed actor. Leaving your family, leaving your home town, leaving behind a stable life and a stable existence. Not everyone will be lucky enough to get there this year.
But those who have sacrificed so much to chase the dream of being a rich, successful, widely respected actor – which is most everyone of my clients – they deserve every chance I can give them of making their lifelong dream a reality. I hope to provide you all with every big chance available to you during pilot season – and unapologetically at the expense of the small stuff. If you care about the smalls stuff, you’re a small time actor I do not wish to work with.
This time of year can be a roller coaster ride.
Let me still make one thing clear, I’m here for that when you need it in obtaining the big dream.
For pre-big audition jitters, for placating fears, for consoling when things don’t go our way, for all the things an agent should be there for and that make you a stronger artist and actor. I’m willing to go above and beyond.
This week I already dispensed several pep talks and quick psychology sessions, because that was needed. I am there for you as an artist. Its part of the overall goal. Landing that role of a lifetime is just as much psychological as it is professional.
I am there for everyone of my clients in making that dream a reality – in any facet – but I will not tolerate anything that stands in the way of that for any of you. If you stand in the way of my facilitating the fruition of a clients’ dream, even for an extra second, you will no longer be one of my clients.
I hope this is understood. You may email me to ask any questions pertaining to this letter.
Best,
Ryan Hayden
Ideal Talent AgencyPS: After pilot season, I will go back to being the less intense, more laid back version of myself – especially if I have multiple regulars on series. I also will make some allowance for discussions about small stuff or to quiz me on the weekends.
Editor-in-Chief Nikki Finke - tip her here.





“Watch out we got a badass over here”
ARE YOU KIDDING? Hate him for this? PLEASE rep me! PLEASE!!!!!!!
Hook, line and sinker. This contrived mass email was intended to end up in the media. “Look at me! I’m a big time powerful agent!!”
I’m with YOU sista! AMAZING!!!!!!!!!
He is a great agent and works hard for his clients. Shame on you Deadline.
What!? I HARDLY think this makes him look bad. If anything it says he’s a great agent that works hard for his clients.
Yeah, looking at this guy’s client list, I recognize maybe ONE of them. maybe. maybe he should think before getting a little too big for his britches.
Why send this out as a MASS email when you know SOMEONE is going to forward it along? How many times are people going to foolishly send mass emails with personal (shouldn’t be for the public) details? Do people not learn? (I could put two fun examples here, but don’t wanna name names) But perhaps young Ryan doesn’t care? Perhaps Ryan is hoping this Jerry MaGuire-esque letter will change the way clients act (ooh, accidental pun) during pilot season?
I looked up his client list, not for names, but rather total amount. Playing Monday morning quarterback, I feel the “smart” thing would have been to send each of them a letter via US MAIL. And yes, even though someone could have easily scanned and emailed it, that requires WAY more work than hitting the forward button and typing in Nikki’s email address.
Okay, that is all.
He’s my Agent. I have been in the biz over 25 years or so and have been in over 100 film & TV shows. When I got the email I thought wow… this guy really wants to get me a job! I know it was a bit theatrical. But WTF, most agents I’ve had have not gone to the mat for me. When Ryan feels passion about a role or project he goes for it. I may not get in every time. But I know he really works hard and I feel heard by him…. So look out Hollywood A new boys in town!
You (and his other clients) are actors; I would hope you could appreciate the theatrics.
This leaking is perhaps the best thing that could happen to Ryan and his clients. It generates buzz, and as they say, it doesn’t matter what they write, just as long as they spell your name right.
“Break a leg” during pilot season. Hope you’re on all our TVs next fall.
I really don’t like this guy at all!!!
Wish I had an agent like Ryan. I never know (despite telephone calls,) exactly what projects my agents are putting me forward. I have indicated projects, I know are casting but all I am ever told is unless a role is being cast that fits you, then I will let you know. No one builds a career waiting for a role with their name on it. My career to date has been one where virtually every role I have played, never had my name on it. In fact none of them were me. I made them so and had help working with directors who are imaginative.
Wish Ryan was my agent because at least I know someone is in my corner doing his level best to help me become a successful, accomplished actor. It is about the work but with the work, comes wealth, success and acclaim.
I have no issue with even a single word in this letter – and I think every actor should read it out loud and, for that matter, sign it in blood.
The agent is interested in getting his clients work during this – the most important part of the season. If you call with your bullshit, he’s dropping you…mostly because you don’t listen (which is the actor’s number one tool anyway).
One word: Bravo.
While his attitude towards helping his clients might be great, his approach, his people skills, suck in the worst way. It is possible to be a successful, hard working agent without acting like a pompous, self-important d-bag.
Dan- Does anybody in this town have “people skills? ” I think not. Some of the most successful managers and agents are horrible people.
I’ve worked at a couple talent/literary agencies, and I can definitely vouch for your statement.
This is how Hollywood, one of the most competitive industries, operates. You don’t like it, that’s tough. If you are in the biz, get out. If you are not, don’t even think about getting in.
NOT ONE of his clients who books a series regular role this season will have a problem with this letter. That is GUARANTEED.
“NOT ONE of his clients who books a series regular role this season will have a problem with this letter. That is GUARANTEED.”
And how many will that be? Maybe *one*?
And for *that* the other 199/299/399 client-employers have to put up with this pompous d-bag who spent an hour of his-oh-so-precious time drafting this monument to unjustified self-importance?
No wonder Hollywood is so beloved and admired…highly “utilized” perhaps (but so are toilets) but admired?
Try telling that to Gavin Polone…
Agree with Dan in NYC, his people skills suck. He could have said this but in a totally different way. It also rambles and doesn’t get to the point. I mean, most talent agents are dicks (sorry guys, most of you are but you have to be to do your job well) but to kind of turn on your bread and butter? Lame. Now, all this being said – actors should be put in their place around this time of year. They have NO IDEA how stressful it is for everyone involved and the actor – yes – it’s hard on them too – but they need to stop the whine a bit. Just didn’t like this dude’s approach and I second others – never heard of him or most of his clients.
For a guy who was a “one-time ICM assistant,” he doesn’t seem to appreicate the fact that probably over 60% of the “busy-work” he talks about being so consumed with is actually being done by his and other assistants…that’s the nature of your business, there are times in the year when things get crazy…btu don’t bitch and moan to your CLIENTS about how hard your job is…seriously?? Most of that “off-site meeting” crap is little more than meeting for expensive food and drinks and shooting the shit on someone else’s expense account…if your job is too hard, don’t blame your clients for making it so…fight through it or find another job…there are PLENTY of folks who work a lot harder than you do that would kill for the kind of “problems” you claim to have with “small issue pestering”…not all agents have to be hated…there are some very good agents who simply do their jobs and keep the issues they have with it to themselves (a.k.a. being a professional)…those who are reviled bring it on themselves…we already hate most of you, don’t give us more reasons to…
Wow. Just, wow.
Completely inexcusable behavior. Each and every actor who receives an email like this needs to shit-can their agent immediately. You do not treat your clients this way, period.
Yes, being an agent is hard work and yes, many clients may not fully respect the level of work it takes to make headway in this business and can be aggravating and annoying and all that, BUT!!! You. Do. Not. Treat. Your. Clients. This. Way.
Period.
You treat them with the courtesy and respect of someone who’s taking a huge chunk of their livelihood in exchange for your services. I wonder if Hayden gives ten percent of his earnings to someone else and if he does, what he would expect in return from that person. Patronizing and disrespectful mass emails threatening termination?
This guy needs to get out of the agenting business ASAP. His clients need to leave him and find a real agent faster than ASAP.
…Did you actually read the letter? Or are you a disgruntled actor pestering your reps over Under 5 roles on Disney shows in the middle of pilot season?
There was nothing disrespectful in this letter. Sure, it may sting to hear the truth, but it’s something all actors need to know and hear.
It’s great he’s swinging for the fences, but some of those roles he disparages can help people pay for rent and groceries. Is he intending to tide his clients over with personal loans throughout pilot season? If not, he ought to at least hire an assistant who can handle the small stuff, which isn’t so damn small when it’s the difference between an eviction notice or having your phone cut off.
And yes, I know “that’s why there’s day jobs,” but in this economy, they’re not so easy to find either.
Pathetic. If you are a broke struggling actress, who is too dim witted to find a REAL job outside of your “i will be a successful actress” delusion, you should get a boob job and marry a dim witted inheritor, that’s the closest you will ever get to your dream.
This man is trying to build a REAL business and you think it is appropriate to rely on him to spend his time hustling to book you NOTHING jobs to help you pay for groceries? Move back to Alabama.
Here’s the thing about building a business: You can’t afford to piss off ANYONE. What happens to this guy if none of his clients land major roles this pilot season?
Back when independent travel agencies were still a viable business, my brother owned one and thought he’d make his money exclusively on big, fat corporate accounts. It turned out what kept the lights on while he went after those accounts was all the honeymooners and vacationers who walked in the door. And their referrals led to still more business… Eventually, he got a great mix: some big corporate accounts and a nice, steady stream of retail business. He sold his agency before the Internet destroyed that business model, but if he’d had this guy’s attitude, there wouldn’t have been an agency to sell.
As a lot of people have already written, this would’ve been a whole lot better if Hayden had just sent a short note about how he was working on the big stuff, and sorry he couldn’t personally handle the small stuff during pilot season, but his assistant/intern/temp would be happy to. I mean, really, does this guy even HAVE an assistant? I worked as a temp for an agent once, and most of the job was having the guy signal me that he wasn’t in to take a call.
Careful, sir: I am from Alabama and a highly educated woman. If you are highly educated as well, then I suggest showing it with a little less general stereotyping in your comments.
Hey we all gotta eat, us agents and managers included. But I agree – so many actors’ priorities get skewed with being so desperate to find any job they will hound us all about them. Right now is the most intense time for anyone pursuing TV jobs – we simply have zero time to find a job that will pay you $100/day while potential $20,000/week jobs are being offered up. And in case actors haven’t noticed, it is getting more & more brutal out there. Sorry but that is the way it is.
Here here!!! A lot of you are lucky to ave agents!!!!
Lets put this into perspective…your representative only earns 10% of the job that you use to pay for your rent and groceries so imagine how many of those little jobs they need to book in order to pay for their own rent and groceries (and families, and medical bills, etc). I love actors and I love my job which I’ve been doing for over two decades but actors need to realize sometimes that the idea “I just wanna work” is selfish in one sided. Try looking at this
By the way, in response to several comments on here, any actor who feels that we representatives are working for you so we should cater to your every need because you’re “paying us,” lets try this…how about you actually do pay us, up front, for our services the way you would a publicist on a monthly basis and then you can make all the demands you’d like. Otherwise, if you’re being provided a satisfactory amount auditions but barely earning enough to sustain an average lifestyle, we’re working for you for free so quit being so damn selfish.
If you are waiting for acting work to pay for your groceries…you’re in the wrong business!!!!! Also if you can’t afford to pay for bills and groceries then you’re not bringing any money to the agency…if I were you I’d be grateful you’ve got an agent!!
If you’ve got such a problem with actors worrying about bills, then change the system so actors can book the small stuff for themselves. But if you’re gonna have a system where they can’t, then don’t blame them if they panic during pilot season.
Agree!
HW – You obviously don’t know crap about this business.
The agent stated the fact, upfront, out loud, and crystal clear.
I rather have a blunt agent repping me than a kiss-ass lying SOB.
If you’re way too sensitive to be in this industry you should leave immediately.
Bravo to this agent. Bravo.
Sounds like he’s broke and desperate.
Just think how much of an insufferable douchebag this guy would be if he represented people with real name recognition. Not that YouTube stars aren’t awesome or anything, but come on.
“Nice, forgiving Ryan” (a character he plays) will be shocked that his doppelganger sent out such a hand-wringing mess of an e-mail.
He’s like a bratty kid with a trust fund and an eight-ball.
Ha — next stop — rehab… Jesus, is this guy serious… he’s straight out of Barton Fink.
why the fuck would I call my agent for a pep talk? My mom (or my fish, for that matter) would do a better job of bolstering my spirits.
This is an agent trying to do right by his clients (and, by extension, himself). Every actor should be happy to have such a person on their side. You may think your agent is a soulless, money-grubbing bastard, but he’s YOUR soulless, money-grubbing bastard, and if he’s any good, he’s being a prick so you don’t have to.
Here’s one way to write that exact same e-mail and not be a dick:
“As you all know, it’s pilot season, and because of that, I’m on the phone constantly all day, I’m pursuing every possible lead, and I’m incredibly busy. As such, I may come off as slightly inattentive to the smaller needs over the next couple months, but know that I’m doing this to get you guys those big, dream roles. I’m excited to go back to my less douchey, more attentive persona once pilot season is over.”
Damn. Nailed it.
Jack nailed it.
Jack, will you be my agent?
EXACTLY. Wonderful.
“if you call me about a two line part in an indie, I will drop you. Don’t email me about a co-star or ask me about some role in an ultra-low, I will drop you. Understood?”
“If you care about the smalls stuff, you’re a small time actor I do not wish to work with.”
For him, it’s about $, not quality. That’s why he represents…
*crickets sound*
He’s so busy, yet pilot season or not, agents still find time for hookers and blow. He’s full of it.
Jack, that was written so nicely that if I was an actor, I might’ve forgotten it in about a week. Trying to talk nicely to a bunch of actors (most of them narcissistic anyway) won’t get your message through, just like speaking softly to a bully kid. You have to be firm and you have to repeat. Preferrably multiple times.
Having said that, I do think that email was written in poor taste. He comes off as smug. The trick is to be a little condescending without coming across as such.
I agree. Though I think some of the elements of the letter could have been presented in a more tactful way, I would also say that the type of actors who harass their agent at this time of year are the same ones who won’t really absorb a simple letter. Many actors don’t get it unless you pound them on the head with it and make very clear. Yes the agent wants to make money, but he doesn’t unless his clients get the work, so let the man do his job!
Whether this was a smart move by the agent or not (his starmeter will certainly shoot up!) is irrelevant. I think this is so important for every actor to read.
Oh. My. Frakking. God.
One word: TOOL
What a joke. this guy is a loser agent. He is working so hard because his clients blow. Focus on Co-stars
Co-star role = couple hundred bucks of which the agent earns 10%. Series Regular role = $15,000+ a WEEK plus residuals which the agent earns 10%. Any idiot can do the math. Well, if they have the facts.
Landing one of his clients a series regular role on a pilot that gets picked up is a mathematically highly unlikely event, given the roles to actors ratio. Landing the giant mega-account would be wonderful, but akin to hitting the lottery. You certainly don’t drop all of your bread-and-butter accounts/clients/acting spots and concentrate solely on something that realistically isn’t going to happen. Land enough of those co-star roles, and he’ll be earning more from one of those series regular roles (if he can ever land one). This comes off like a plumber saying he’s going to hang up on any client who isn’t building a new mansion or a car salesman ignoring the 20 people who want to look at a Honda because he’s busy trying to steer everyone who steps onto the lot to the Rolls Royce sitting in the corner.
Bliss, sheer and utter bliss.
Bravo, Ryan!
The language he used in the email was about as subtle as a curb stomping. The point he was making was a valid one. Miscellaneous minutia like your dog being sick or you met some dude with a slick script in Starbucks is probably not the best conversation to have with your agent. That’s why you call your manager. Having said that, I can tell just from the first few comments this will not go over well with anyone.
The language was simply too harsh. You could say the same thing without such an overbearing, obnoxious tone. It begs the question. The main reason to have a rep is that they always seem cool and collected keeping focused on business, letting the creatives create. This dude seems like a loose cannon.
Also what is Ideal Talent Agency? Is that a real agency? I honestly have never heard of them.
See he forgets ‘talent’ pays him, he does not pay ‘talent’, so under simple terms of employment he works for the ‘talent’, good luck to anyone else who thinks they can walk into their boss’ office and talk to them like that, he sounds about ICM trained.
And, if he doesn’t get talent in the room–NO ONE GET’S PAID!!!
If he sends this letter out and then delivers no appointments, then drop HIM. But, until that happens, he’s just saying he’s trying to do his job. He can’t do it though if he has to play nurse maid to his whiney clients’ insecurities all day long.
It’s simple…no auditions–find a new agent. Otherwise, let him do his work.
I don’t even think about picking up the phone to my manager unless it’s something where in which I know someone on the production that has hired me before and it’s a big guest star/recurring/or new regular.
These people are calling about Co-Stars??? During Pilot Season???
Now, I’ve been talked down to by an agent before and dropped their @$$ shortly afterwards, but this guy has a point.
You’re working together for a common goal. It’s only the bitter out of work actors that think they are the ‘boss’ of their agent. Actors come and go, agents are forever!!
I really don’t see the issue here. The message is ‘don’t be a fucking flake’. Fair ’nuff.
To be honest, this is a pretty well written letter and if my agents sent me something to this nature, I would LISTEN!
Lets be honest here: most agents have to work extremely hard during pilot season to get their top assets into the room for an audition for a series regular role. Offers are already out to A-list actors, and some character roles have already been filled. Agents don’t have time to pitch on budgets for less than a million when they can secure a million dollar deal for someone else.
Besides, as actors, haven’t we learned that it is self-sufficiency that truly makes us successful? Actors consistently work SO hard to get an agent, only to discover when they do get one that they aren’t automatically getting auditions left and right. You want to be an asset to your agent? Build your fan base, make your own videos, become desirable, and then they will work harder for you. Be different, be bold, be dark blood red orange, and not vanilla.
The minute you step away worrying what your agent can do for you and figuring out what you can do for yourself, you can become a desirable asset to any agent.
So, HW, I disagree. If my agent took the time out of their day to write such a letter, I would understand and agree to back off during pilot season, unless I directly knew of a role via a producer, director, or writer, that was basically handing me a pass into the casting office. I would make more strides to make myself visible to those CDs who are casting the big shows right now. I would do everything in my power to empower my own career, and not leave it in the hands of my agent.
Wow. I don’t have any quarrels with the message – it’s tough out there and people need to know the realities. But really, this guy is SO small time. Isn’t he a little embarrassed? No one actually gives a shit about him. He’s not even at a real agency.
Well, he SOUNDS really important. Ryan, who?
Has anyone looked at this guy’s list? Or, has anyone actually heard of Ryan? I’m with three people I work with and none of us has ever heard of any of his clients.
A message to all of the actors represented by this tool bag; It gets better.
Ouch…quite embarringsing. Not only for Hayden but especially for that sole Oscar nominee that totally got outed as an out of work, desperately in need of a TV gig.
If he had a real A-List Actor, I’m SURE he wouldn’t drop him. I’m sure he would cater to his needs. Something tells me he doesn’t have an A-List Actor. Something also tells me he has a coke problem and this sounds like the rantings of someone who just did a major line of the white stuff.
If he had an A-lister, I am sure said actor wouldn’t be bothering him for minor work unless it was a vanity project and/or the actor was a shoe-in. (And if it’s a vanity project, the actor better be a shoe-in). I believe he addressed that in the email.
He forgot to add – placing 100 calls a day, 2 of which are ever returned…
It reads like a voiceover from a Robert Altman film.