Movie theater owners got just the kind of event they wanted — but not the one they needed — last week at CinemaCon. Exhibitors should have used the four-day event in Las Vegas to share thoughts about the serious problems they collectively face as both attendance falls and Hollywood studios begin to slash their output of big-budget movies. Instead the execs largely ignored controversy. Attendees high-fived each other on the soaring box office sales in early 2012, assessed new technologies designed to make movies look and sound more realistic, and tried to make sense out of the studios’ slick sales pitches for their upcoming slates. Here are a few thoughts about what event leaders could have done to make the event more useful:
– Talk frankly about industry problems. From the sound of things at CinemaCon, exhibition is in great shape — and reporters or Wall Street analysts who say otherwise are overly excitable or don’t see the big picture. But the numbers tell a different story. Admissions and admissions per capita have fallen over the last 10 years, and hit new lows in 2011. While there are several reasons, one of them is that lots of people no longer see the movies as a bargain. Theaters have compensated for the declining admissions by raising prices for tickets and concessions. Both have outpaced inflation for most of the decade. Yet the strategy appears to have run out of gas. Continued price hikes will backfire as consumers remain uneasy about the economy — and revel in the less expensive entertainment alternatives they have at home on their HDTVs and computers.
I appreciate the fear that many execs have that any comments they make about pricing at an event like CinemaCon might be interpreted as an antitrust violation, a form of signalling for price fixing. But there’d be no harm in listening to independent economists or Wall Street analysts discuss the industry’s strategic problems. Experts also could have explored the likely consolidation wave that’s about to hit exhibition: A lot of owners of Mom and Pop theaters and small chains that couldn’t afford to invest in digital projection may not be back next year. They’ll have to sell out to large chains such as AMC, Cinemark, or Regal as studios prepare to just distribute movies via hard drive or satellite.
– Discuss strategies to fill seats during the day and on slow nights. Some 93% of seats go unsold, which means movie theaters have “the largest amount of excess capacity of any industry we could find in the free world,” Bernstein Research analyst Todd Juenger says. Owners have said for years that they’ll change that by scheduling alternative content — including concerts and sports events. Yet they’re still mostly just experimenting. That effort should benefit from the announcement by the Digital Cinema Distribution Coalition that it will use Deluxe-EchoStar satellites to distribute content to theaters; all AMC, Cinemark and Regal venues should have the system in place by the end of next year.
But theaters don’t have to wait. If they want to start filling more seats, they could start by deeply discounting tickets for existing movies at different times to match supply with demand. Another possibility: Align with services such as Tugg.com, which enables users to schedule movies or other events once a certain number of people commit with their credit cards to attend.
– Open up about concession prices. The floor of the trade show was filled with vendors selling different kinds of pop corn, hot dogs, candy, and sugar drinks. But you’d be surprised to know from convention agenda that concessions account for more than 25% of theater owners’ revenue — and, with their estimated 86% profit margins, a far bigger percentage of the industry’s total earnings. You’d also never know, aside from a few comments in general conversations about industry matters, how much consumers — especially cash-strapped teens and young adults — resent being hosed at the counter. In some venues a soda and pop corn can set you back $12.
Theater owners need to start thinking seriously about how they can hit the brakes without sacrificing earnings. About 40% of ticket buyers go to the concession stand. Would price cuts lead more people to buy food, or to go to the movies more frequently? Or perhaps it’s time to give consumers a break, and cut the above-market dividends that the major chains pay their shareholders. Yields on dividends from Cinemark, Regal, and Carmike have averaged 5.8% over the last six years while 10-year Treasury bills paid 3.6%, and “the gap has started to widen” Nomura analyst Robert Fishman says.
Related:
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Theater Owners Question The Payoff For New Technologies
Fandango Adds 1,400 More Screens To Paperless Ticketing Service
Martin Scorsese, Ang Lee Tell Theater Owners The Future Belongs To 3D
Laser Projection Is Coming, But Not In A Flash
Is It Time To Let Moviegoers Text During A Film?
IMAX Laser Projection Prototype Clears Way For Much Larger Screens
MPAA’s Chris Dodd Says Ratings Should Be “Far More Transparent”
MPAA And NATO Chiefs Pledge Cooperation After Last Year’s “Sour Note”
Movie Pirate Caught Filming At CinemaCon
Dolby Says New Technology Will Make Movies Sound More Realistic


I realize this is not mentioned here, specifically, but I’m done with 3D and the extra cost for that headache. Make better movies.
Spot on analysis. Can’t resist one last coda of snark: maybe holding planning sessions on Cleopatra’s barge at Caesar’s Palace was a tipoff (you know, living on de….ah well, you get it).
One big problem, often ignored, is that going to a theatre is NOT a pleasant experience, due to how others behave in theatre. Parents don’t control their children’s noisy behavior, adults chat to each other during the movie, and teens & adults chat on cell phones, or worse yet, take snaps of the screen during the movie with flash. Even with complaints, staff does nothing.
At one movie I attended, virtually everyone left the movie to complain to staff about a 3-year-old child screaming & running around during a movie with no parental intervention. This family should have been told to leave after three complaints. Staff met with them once, and when the problem was not resolved & more people complained, staff did nothing. After previous negative experiences like this one, I haven’t been back to a theatre…I now wait for the DVD where I can enjoy the movie peacefully.
It’s not just prices…it’s the theatre’s failure to insure a good experience for all atenndees!
Cut movie ticket and concession prices in half. Hollywood…make better, less expensive movies. People get to keep more money in their pockets. The theatre owners still get to print money. And Hollywood gets to look at itself in the mirror without gagging. Problem solved. You’re welcome.
What problems? Hunger Games, just made $600M in 5 weeks. Attendance down? How greedy can you get? This is not including all the concession sales, which probably doubles or triples that amount.
Talk about a fundamental lack of understanding of exhibition business. It’s like those people who look at a large winter storm and come to the erroneous conclusion that global warming is a myth.
David, great story.
Here here to David Lieberman.-good examples of the ills of the industry. I used to work for Boxoffice Magazine and got the inside scoop on exhibitor/studio relationships. The biggest problem is that the studios and the exhibitors have never ever worked together. The studios have had a holier than thou attitude with movie theater owners, stating that the exhibitors get butts in the seats soley based on the quality movies produced by studios and the exhibitors hate the studios because they think the studios take advantage of them. Studios defray the cost of producing a tentpole movie or even an indie selection onto the exhibitor and the exhibitor makes the consumer pay for it. So both the studios and the exhibitors suck. Ultimately neither the studios nor the exhibitors think BIG PICTURE (no pun intended) – that the consumers/movie theater attendees are the one’s they both should be trying to please by lowering the cost of everything. It’s basic capitalism that works, but that both the studio execs and the exhibitor execs. don’t give a darn about because they are all afraid of standing up and telling the truth for fear they’ll lose their high paying jobs. Additionally, concessions have always been the fall back excuse for ways to make money, but in the long run the price of hot dogs and candy and sodas won’t fill the seats at a movie theater. But the exhibitors have been using the excuse that they need money and that’s the only way they will get out of the red. Silly. I don’t know one person who doesn’t bring in their own snacks anyway….Ultimately, the studios and the exhibitors will keep pretending that things are getting better when things are getting worse. Someday soon there will be no more movie theater experience and it’s coming soon to a theater near you.
At last a reporter who knows something about exhibition! Now all we need are for exhibitors to learn something about their own business and not just regard theatres as chair factories. In most key cities today everything about the movie-going experience has been upgraded except the audiences. (Sally is so right).
It’s also time to scale not only showtime prices but to rank movies by admission price (which means an end to distributors cross-collateralizing their slates); to adjusting house nuts to reflect reality; to get managers and ushers out of booths and put pros back in (with a pair of binoculars); and stop favoritism and discrimination when settling exhibition engagements. You know who you are and what I’m talking about.
That’s ok. I’d say this weekends BO was a bit of a nudge, if not a full blown wakeup call.
I agree with Sally about brats, lousy parents and uncaring theater staff that let a tiny minority annoy other patrons. Also – how about the bigt theater chains build theaters that make moviegoing a great experience, an escape from the everyday? How about building movie PALACES again, beautiful buildings with amazing architecture and plush seating and gorgeous details? I’m sick of leaving the comfort of my home, my TV with its great crystal-clear HD screen and BOSE sound system to languish in a dark box with a dirty screen, blah decor and a sound system that is uneven, too loud, too soft and with no bass or anything else to enliven the music. Why the hell should I pay full price when I can just wait and rent the DVD (I never BUY DVDs anymore) and get a much better movie experience than anything AMC or Wehrenberg or Cinemark can offer?
This was an outstanding post. I own a small chain of theatres in the midwest and go to the convention each year. For many years I would listen to Jack Valenti tell us how great the industry was doing…revenues up, up, up. They ignored the elephant in the room which was lower attendance year after year. It’s all about the experience at the theatre and the perceived value. I don’t mind paying higher prices if I am getting special treatment. I resent paying high prices for a run of the mill box theatre, stadium or not.
I remember a few years back they said people aren’t buying dvds anymore because the sales were down for spiderman 3. Spiderman 3 was a terrible movie. Could that be the reason? Why is T V so much better now and movies stink?
Obnoxious audiences are the main reason I avoid movies nowadays. Texting and talking is the biggest problem. I long for an industry standard along the lines of The Alamo Drafthouse: zero tolerance! Prompt ejection from the theater when you text or talk. So many movies have been ruined by selfish jerks who can’t turn off their phones or their mouths for 2 hours! (And babies. In R-rated movies. At 10pm. On a Sunday!) Instead of finding ways of making the moviegoing experience more enjoyable, there was talk from the theater owners about making it open-season on texting during the movie! A theater filled with 100, brightly-lit cell phone screens? Any theater does that and I am gone, baby gone!
A note on concessions… Prices are ridiculous but the concession snacks and food are also crap. How about reinventing concessions, better alternatives, reasonable prices. Clean up the theaters! Move the arcades and games out of the main lobbys, correct traffic flow and stoo trying to jam those giant cardboard cut outs into small hallways. How hard would it be for theater owners to make the experience better?? Stop counting their cash and rethink the experience from the consumers POV.
This is a great post. Loews before it was taken over by AMC used to offer discount movie tickets that would cost 5.00 for use mondays-thursdays for any movie with no restrictions and they gave a free popcorn. If they give a free popcorn and you upgrade it, you are bound to get a drink and other things.
Screens are supposed to be projected at 15 lumens, but the average screen is 2.5 lumens. Combine that with complete disregard for controlling the annoying ‘texters’ and talkers… plus the crazy costs of concession… it is becoming harder and harder to go to the movies.
1) brighter screens!
2) monitor the screenings
3) give me a break at the snack counter
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I love seeing a good movie with a full theatre. I hate seeing a movie with kids or babies or people that can’t shut up either on a phone or with their friends. For myself i will wait till the movie is available for rent either by DVD or over the internet. I’ll sacrifice the gtoup for the quiet and comfort of my home. I have a nice HD TV, Blue Ray and a high speed internet connection. This is what Theatre owners have to contend with. Baring children and babies at night showings, better food, better prices. I was going to take four nephews and two nieces to a matinee showing of Kung Foo Panda 2. All told it would have cost over $70.00. Instead I rented Ice Age, made brats-hotdogs and hamburgers on the grill, popcorn and iced tea all for under $30.00. This is what the theatre owners will be fighting now and more so in the future.
check out what mexican exhibitor cinepolis is doing to shake things up in the USA. they just opened two locations in del mar and carlsbad california. they are both 5 star gems with reclining seats and waiter service (and booze too!) this is the way people will start to come back to the movies in my opinion. its also a great spot to hang out and watch a ball game. more openings are planned for this year so stay tuned!
Wow…so much armchair advice! Having worked as a movie theatre general manager for the last 30 years and heard all of these complaints too many times, let me clue all of you in on reality.
The modern 14 screen theatre costs in the neighborhood of $12-15 million to build. It’s monthly lease/mortgage payment, electric/gas bill, staff salaries, concession supply cost and miscellaneous bills are such that you would have to be crazy to even want to start a business like this. And don’t even get me started on the added expense of digital projection versus 35mm.
Now consider the fact that the studios would take a 40% slice of my admission dollars in 1982 versus 65% now. Just how do all of you movie purists intend for us to pay the damn bills? If you do not like what we provide at the price we charge, by all means stay at home.
Most theatres provide 2 hours of entertainment in a fairly clean, air-conditioned, comfortable environment for under $10 admission! As for high concession prices, can you not stop feeding your face for that brief time?
The movie going experience, in terms of projection, sound and amenities is MILES ahead of where it was when I started in the business. Maybe all of the haters would like to go watch all of this upcoming summers films at an inexpensive, sloped floor, mono sound, single screen downtown theatre. Oh that’s right, you didn’t like those either and they went out of business and got torn down.
Two words: ALAMO DRAFTHOUSE
Evolve or die, monkey boys!
If it were up to me concessions wouldn’t be allowed inside the theater. Now I don’t believe that will ever be widely changed but I feel crunching on popcorn and opening candy wrappers is annoying in the same way talking or texting is. Fortunately here in Hollywood we actually have a few decent theaters. They cost more but it’s the only way thats worth going. That said, IMAX is great. Build more. And by IMAX I mean true IMAX – 15p/70mm.
RE: “Some 93% of seats go unsold, which means movie theaters have “the largest amount of excess capacity of any industry we could find in the free world,”
Great point . . . . never realized it was that high.
here’s a thought.
Theatres could run fewer shows per day and use the money they save
to TURN UP THE BRIGHTNESS ON THEIR PROJECTORS and REPLACE THE BULBS MORE OFTEN.
Low screen brightness is such an across the board problem — especially in 3D –
that I remain stunned and appalled that it’s not treated with outrage . . . .
except of course by every major fim director.
It’s all the more stunning that theatres are committing to spending to add 48 and 60 frames per second projection capability . . . . yet are unwilling to “turn the screen brightness up.”
I miss the days when Stanley Kubrick — and a few others — would literally go around to theatres
with a light meter [ foot- lambert meter ] and if the screen wasn’t bright enough they would
pull all the prints from the theatre until it was corrected.
Come on you directors; step up.
^Nice post, where the guy totally does NOT answer patrons’ concerns. So your solution to customer complaints about sky-high concession prices is for them to stop feeding their faces for that brief time? Screw that, I’ve got a better idea: patrons can just bring food from home. It’ll cost YOU, the theater manager, a fortune, but hey, better you than me, pal.
Get real. Yes, theaters have improved from the mono-sound, sloped-floor days (although I do recall that at least some of those old theaters courteously had a “crying room”, an enclosed space with a window where parents could take squalling kids out of earshot and still see the movie), but they still can’t compete with in-home theater systems. That’s the new reality, and if theater-owners and movie companies don’t start doing things to make a night out at the movie MORE fun and MORE comfortable than staying at home, they’re screwed. And I won’t shed any tears for them.
You see, this is what happens when you have “old guard people” running things. It’s not an ageism-thing i’m talking about. Simply put, when facing challenges from advances in technology and consumer habits, the old guard mentality is to “stick one’s head in the sands” and pretend it will all sort itself out. Worked great for Blockbuster didn’t it?
David makes some valid points in his article. As exhibitors we are all worried about the disturbing trend in attendance. Much of the focus of CinemaCon was on how to improve the moviegoing experience using new technology, products and systems. Our business is evolving as audiences are changing. Some theatre owners think the solution is adding food and beverage to their experience, while others think that it is bigger screens and plusher seats. Lower prices will not bring enough people back into theatres to offset the loss of revenue. Companies have tried it and retreated when they saw it was not working. As an earlier post pointed out, it is expensive to build and operate a movie theatre. When half of what is taken in at the box office goes to the distributor exhibitors need to make it up in concessions. Again, lowering concession prices does not seem to increase purchasing. People still buy what they used to buy and just don’t pay as much. David misses the point that innovation and new products are what CinemaCon was all about.