The Lionsgate CEO gently touched some cable industry hot buttons in a speech today to marketing execs. He said that cable could be left behind as viewers increasingly turn to mobile devices such as smartphones and tablets for entertainment unless operators improve user interfaces, offer dynamic ad insertion for on-demand shows, and begin to sell movies and programs directly to consumers. “These days, an educated consumer may not be our best friend because an educated consumer knows that if you and I don’t give him what he wants, there are a million other places he can get it,” Jon Feltheimer told the Cable & Telecommunications Association for Marketing. “And nobody has to tell you that once a consumer has left your ecosystem, it’s very hard to get him back.” Feltheimer said he learned how obsolete cable’s VOD user interfaces are when Lionsgate was disappointed by the audience for its film What To Expect When You’re Expecting. “I realized that the film underperformed on VOD simply because online consumers don’t bother to scroll all the way down to the W’s,” he said. The interface also is important if cable companies want to sell movies instead of just rent them — a shift that Feltheimer supports. That would give the studios’ electronic sell-through efforts “a real shot in the arm,” he says. He acknowledged that producers and distributors often have conflicting agendas. But he added that “what we need to do is look for ways to work together to make our jobs easier…not compete in ways that make them even harder.”


I’m not on the business side of the biz, but I am an avid consumer of film and TV. I watch a lot of shows and movies from the comfort of my living room and he’s right. Time Warner Cable’s user interface is still stuck in 2002 or something. Compared to Netflix and HBOgo, the VOD interface on cable is so time consuming. Menu after menu just to get to a list of available shows/movies all listed alphabetically, without poster art, and (this is the strangest of all) some weird letter-count cut-off so that some movie titles are so abbreviated that there damn near unreadable. TWC’s default setting is standard format too, so a lot of films and shows are not available in widescreen. It’s mind-blowing that in 2012 a major company could have such a mind-numbing and convoluted user interface. Sadly, TWC is the only provider in my area, or else I would have dropped them long ago.
I feel like my TWC user interface has glue in it gumming up the experience.
Absolutely, positively, yes, yes, amen. Time-Warner Cable’s current “Enjoy Better” campaign actually has the gall to use the word “invent” in the copy. As a TWC customer, cable channel employee, and TV-addicted couch potato, I’m confounded by their VOD offerings. I cite everything you said above about the outmoded user interface, and I would add that the depth of the offerings is mediocre at best.
That was not a great example for Jon to use……the movie was bad……
“100 Things to Expect When You’re Expecting”