Shares are down about 14% in mid-day trading after the home video company acknowledged that its forecast for an important barometer of its progress — growth in domestic streaming subscriptions — had been way too optimistic. “Netflix has bet its future on streaming,” Bernstein Research’s Carlos Kirjner says this morning. “The streaming business in the US, its largest and most mature market, is the canary in the coal mine. The canary is not singing.” But while the stock price could recover soon, the company’s credibility might not. Netflix now “essentially becomes a ‘show me’ stock,” Janney Capital Markets’ Anthony Wible says. That could hurt: Remember that early this month Netflix started to regain the Street’s favor after some analysts and hedge fund manager Whitney Tilson said that it had become a bargain. That led to a nearly 36% jump in Netflix shares in a little more than a week.
But now the bears can say, well, toldja. “We think investors have misjudged Netflix’s ability to continue to grow with inferior content,” Wedbush Securities’ Michael Pachter says. He warns people to stay away from the stock “until the company provides greater insight into growth trends for content costs, subscriber growth and profitability.” Macquarie Equities Research’s Tim Nollan also questions management’s credibility, saying he expects “subscriber growth to slow below the company’s confident outlook, while content costs will remain high in the face of increasing [streaming video] competition.”
Netflix CEO Reed Hastings told analysts last night that execs are “continuing to work very hard and look forward to being in a better place relative to our guidance a quarter from now. We certainly try very hard every quarter and it doesn’t feel great to come in, in the lower half [of their forecast]. But it is what it is and we’re moving forward.”


The problem lies with a difficult to use interface – you can’t find hardly anything unless you know what you’re looking for, and half the content gets lost every few months, so that movie you added a month ago and are just now sitting down to watch? Yeah, that’s gone. They need to reinvent the GUI and make it simpler for customers to use.
Worse than that – They have no uniform standard for GUI development. Apparently Netflix provides no stewardship over this very important piece of branding. Buy a new Bluray play with the netflix icon and you get to figure out how Netflix works all over again.
I have Netflix plugged into my 2 different Bluray players, Nintendo Wii, cellphone, iPad, and recently I replace a failing Bluray player.
The netflix apps on ALL of these devices have different designs.
This is one of the worst issues with not just Netflix, but Hulu+ and Amazon Prime as well. Some systems just plain have better apps than others.
Toss in the previous statement about how clunky the UI is for finding older material (both on consoles and on the web) and the whole process gets pretty bad.
Then you add in the fact that almost everything is delayed to streaming for so long that it becomes problematic. What Netflix needs to do is come up with a way to actually “rent” new films like you can on Vudu or Amazon as well as use their subscription based library. They had the opportunity to become a one stop shop for streaming entertainment but they have failed to capitalize on their early lead in the marketplace. Now Amazon, Google, ITunes, Vudu, etc all have digital rentals and the original DVD rental service is stuck with 6 month (or multiple year old) tv and some movies as their main draw.
If you think Netflix is bad, try navigating your way thru amazon prime and the GUI they use… Can only get better I suppose.
HuluPlus isn’t that great, either… very annoying on my Roku and Smart TV..
-RnsW
I just recently got a roku device and signed up for a free trial of Netflix and was extremely disappointed! The movies that are available are not worth paying &7.99 a month!! I won’t be continuing with my subscription after the free trial ends. Even redbox gets movies before Netflix… I’d rather pay per movie for something I really want to see than pay a monthly fee for old crap that I already rented from Redbox.
I disagree, while they may not get them as fast as Redbox, I find Netflix has an awesome selection of indie, foreign films, and docs which is what I like to watch most. They got films like THE HUNTER; THE ARTIST; MELONCHOLIA; THE AMBASSADOR; GOODBYE, FIRST LOVE; THE FORGIVENESS OF BLOOD (MARIA FULL OF GRACE dir.); CITIZEN GANGSTER; HEADHUNTERS and they got all of those relatively quickly. Tons of Asian films. And they even have shows I like like THE LEAGUE. I have close to 200 movies/tv in my instant queue and don’t have the time to watch everything that’s in there.
From memory, they also got crap like CAPTAIN AMERICA pretty quickly too, for those who only like films with sh!t that blows up, and fluff like MIRROR MIRROR.
I do agree with the above poster though, that their interface sucks … at least the search feature on Roku. You can’t look up actors or directors, only online.
Agree… Needs better organizing, ability to create folders for family members, tired of mixing like walking dead with like pinky dinky doo…
Reed needs to step down ASAP, how many swings at the bat are we gonna give this guy… “it is what it is” is that what his vanity plate says on his CEO reserved parking spot… Ted sorryassdo needs the boot too, useless, please go away and take a steam bath with yer buddy Obama.
Part of a larger problem. Non materials in many areas esp the service/delivery sector are softening. The other part is that the premium content is being withheld from Netflix by the majors.
Even if you know what you want, all you end up finding is that Netflix’s streamjng library sucks. Of my queue, only 10% are available on streaming.
Just one example: I just started watching The Shield for the first time after hearing from everyone how great it is. It’s been off the air for years, yet I have to get DVDs, no streaming, WHY???
I can understand if HBO/Showtime doesnt want to cannibalize sales by letting Netflix have streaming rights to shows right away. But why isnt The Sopranos on streaming by now? Is HBO really still making enough $$$ from the show that something wold be cannibalized? At some point, streaming is the last stop in a show’s life cycle. People who would not opt to purchase the show via the pricier methods – subscription, pay per view, DVD purchase – are still out there waiting to hand over their money. Take my money, HBO.
Old movies, National Georgraphic documentaries, all sorts of stuff that cannot still be in demand are not on streaming. Content owners are simply ignoring a new revenue stream.
Failures from Showtime/HBO won’t even go on Netflix. In their eyes, customers would aquitate those shows with Netflix. And they don’t want what might be their biggest competitor with exclusive tv series, having their content too. Even more reason to sign up for Netflix.
Exactly my reason for sticking with Netflix, too. HBO, Showtime, etc are in a turf battle with Netflix. They don’t want to allow Netflix to survive, even at the cost of not taking advantage of an end-of-life venue for their aging shows that they’ve otherwise squeezed every penny out of. They want to limit our options, but we shouldn’t go along with this. We should strive to preserve all options and force them to compete for our business.
Netflix has flooded their streaming with low-rent crap in an attempt to look like they have content. 80% of what’s available is stuff most viewers wouldn’t watch.
It was extremely silly of Netflix to try to depend on streaming since this is under the control of others. I am guessing just because its on a CD you can’t just take it and stream it perse. So, that was silly. The media people don’t want Netflix to succeed but it can’t stop them from using CDs that they buy themselves. I am not interested in watching stuff on small screens so streaming is not too much interest to me. It probably seems silly to pay $20 for a movie, but this is cheaper than any theater if you play it three times. Sorry, Netflix but there are some of us that still like to watch CDs. I use Netflix to watch movies that the rest of the family (all males) would not be caught dead seeing, but that I would like to see.
Netflix has no choice but to compete on streaming. It was always their plan – they named the company Netflix, not DVDflix – but underestimated the difficulty of getting businesses to cooperate with them when those businesses rightly perceive Netflix as a threat.
Streaming is the future, that part is certainly. Which companies will survive the coming shakeout is what’s uncertain.
Fincher’s Netflix series could be a game changer.