The long-awaited public beta test for the Redbox Instant By Verizon streaming service didn’t roll out today quite the way its marketing folks envisioned. The problem isn’t that the joint venture announced its public opening with a mere tweet. (“Today’s the day!” it said. “Get on the wait list & get excited!”) The trouble arose when the company sent to people who had pre-registered their interest an email with a link to a promotional music video. The theme: “Trigger Some Happy.” The Redbox Instant folks took it down in an instant after they realized that the slogan would strike some people as inappropriate following last week’s tragic shootings in Connecticut. A spokeswoman apologized for the timing and explained that the company changed plans because it felt “let’s not give anyone pause.” Too late. BTIG analyst Rich Greenfield found a copy and alerted investors that it’s “important to see the first real advertising/promotional spot for the service, even if the company does not want you to see it anymore.”
Aside from the timing, the whimsically strange promo probably will inspire strong feelings among some people about Redbox Instant’s ability to take on rivals including Netflix and Amazon Prime. Tell us what you think after you watch this:


What are we going to start censoring words now, trigger is now banned? And how long is a suitable time before it can be used again?
I’m sorry but this censoring stuff has to stop. I understand the tragedy that happened but when is enough? In 2 weeks all this censoring crap will be over and it will be business as usual again.
SVOD is a new type of service for most Americans and its benefits need to be explained in a clear, concise manner (remember the Mac vs PC ads anyone?). Who are the marketing geniuses who came up with this loud, confusing, garbage??
I’m sure Reed Hastings et al will breathe a sigh of relief (if only short lived) when they see mess of a “product launch.” Sheesh…
Censoring — this is not. Look up the definition. Bad messaging, yes. Agree that this approach looks confusing. Tell me why it’s better than the other streaming services available. That’s all I want. Unique Selling Proposition. Trigger Some Happy doesn’t say anything to me nor does it mesh with the visual mish mosh of Rock Band/Drive-In Concessions/Movie Scenes. Trigger some clarity, please.
I agree this video is a mess and I feel it is not getting the message out that Redbox needs to get out. I understand the issue with using the word trigger but once it was posted it was already too late to pull it back. They did get on it very quickly but there are others like me that clicked almost as the email came in and having the video already gone made me more interested in what was wrong with it. They should have stopped it prior to going out or left it up and apologized. Hiding it just makes their error worse. I can see that people would have the tragedy come to mind using the word trigger but there was no violence in the video.
Is the real story that they pulled it due to potential controversy, or did they really pull it simply because it’s one of THE WORST PROMOS EVER PRODUCED?
I couldn’t make it past 30 seconds. It’s just awful.
Does this remind anyone else of the sequence in Aqua Teen Hunger Force Colon Movie Film For Theaters where the food tells you via death metal not to talk during the movie?
It reminds me of those Fandango talking sacks. The song was fine. I wouldn’t have thought anything of it. I’m not bothered. I wish I had an idea of what movies would be on the service. This seems to just a produce awareness ad, but it wouldn’t really get me caring too much about the product since it don’t talk about it.
Dumb promo video, but not at all offensive. I’m surprised anyone at Redbox made any connection to the Conn tragedy because I’m pretty sure no one else would have.
Living over an hour from a Redbox kiosk, I’m hoping they have a streaming-only plan for $6 or so. I had read that they would be having that option, but I don’t see it anymore.