Consumers Warm Slightly To Cable But Still Prefer Satellite And Telco Video: Study

By | Monday May 20, 2013 @ 9:01pm PDT

Despite the growing talk about pay TV cord cutting, providers can feel OK — not great — about consumer attitudes toward them, according to the latest annual measure from the American Customer Satisfaction Index. Subscribers gave cable, satellite, and telco video providers the highest overall satisfaction score ACSI has seen in the 13 years it has measured the public’s feelings about subscription TV. The score of 68 is up 3% vs last year, which ACSI calls “a glimmer of good news.” Even so, researchers say that pay TV remains “among the lowest-scoring industries” they study. Annual price hikes of 6% or so and “sporadic reliability” keep the group just slightly ahead of airlines (67) and Internet service providers (65) but well behind TV and video players/recorders (86), soft drinks (84) and autos and light vehicles (83). (Internet news and information services also come out ahead at 73.) Consumer attitudes vary widely by provider. Time Warner Cable took it on the chin with an industry-low score of 60, down 5% from 2012. Moving up we see Comcast (63, +3%), Charter (64, +8%) and Cox (65, +3%). Satellite and telco video providers scored highest with Verizon FiOS leading (73, -1%) followed by DirecTV (72, +6%), AT&T U-verse (71, +4%) and Dish Network (70, +1%). Read More »

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SNL Kagan: 10% Of All Homes Will Cut Pay TV Cord By End Of 2015

Some bad news today for the cable and satellite companies that have been pooh-poohing the possibility that millions of subscribers will cut the pay TV cord. Researchers at SNL Kagan — one of the most cable-friendly forecasting firms — say … Read More »

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Murdoch In Talks To Buy French Channels

By | Tuesday July 6, 2010 @ 8:16am PDT

Orange_CinemaStéphane Richard, the new CEO of France Télécom and its consumer arm Orange, has held informal talks with Rupert Murdoch about his buying its movie channels. Murdoch does not own any pay-TV channels in France, although Fox channels such as National … Read More »

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